Director of Data Science & Measurement, Network Solutions

Amazon; Seattle (WA); On-site; USD 250,000 - 338,000; Full time

Job summary

Amazon in Seattle seeks a Director of Data Science for the Customer Service Network Solutions to build and lead a unified data, analytics, and measurement function across human-assisted and AI-enabled customer channels. You will set the data strategy, recruit a multidisciplinary team, and partner across CS and central data organizations to enable scalable, value-driven decision making.

This role shapes how we plan capacity, route customers, develop associates, and allocate resources, balancing

Qualifications

• MS in a STEM field or related technical degree.
• Proven track record building and leading data science or analytics teams at scale.
• Experience translating data and science into business impact.
• Experience leading cross-functional teams and influencing senior leaders.

Responsibilities

• Build and lead the Network Solutions data and analytics organization.
• Develop a unified measurement framework and valuation methods.
• Own data foundation, pipelines, and data quality governance.
• Drive adoption of standards and integration into production systems.
• Interface with central data organizations and senior stakeholders.
• Develop long-term data science roadmaps for scale.

Skills

Executive leadership

Cross-functional collaboration

Strategic partnerships

Data science leadership

Education

MS in STEM field

PhD in STEM field

Job description

Amazon in Seattle seeks a Director of Data Science for the Customer Service Network Solutions to build and lead a unified data, analytics, and measurement function across human-assisted and AI-enabled customer channels. You will set the data strategy, recruit a multidisciplinary team, and partner across CS and central data organizations to enable scalable, value-driven decision making.

This role shapes how we plan capacity, route customers, develop associates, and allocate resources, balancing