Head of Data Science, Network Solutions

Amazon Science; Seattle (WA); On-site; USD 250,000 - 338,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Parental leave

Job summary

Amazon Science is seeking an executive Director of Data Science to build and lead a unified data, analytics, and measurement function for Amazon Customer Service's Network Solutions. You will orchestrate data strategy across human-assisted and AI-enabled channels, driving value with causal inference, economics, and behavioral science.

You will lead a multi-disciplinary team of scientists, data engineers, BI engineers, and analysts to establish unified data standards, governance, and a scalable

Qualifications

• MS in a STEM field such as industrial engineering, operations research, statistics, CS, economics, or related technical field.
• Track record leading design and delivery of scientific/analytical frameworks influencing decisions at scale.
• Experience building/leading multi-disciplinary data orgs from 0-to-1.
• Experience partnering with senior leaders to translate data capabilities into business impact.

Responsibilities

• Build and lead the Network Solutions data/analytics organization across BI, data engineering, analytics, and reporting.
• Develop the measurement framework and utility definitions for value across customers, associates, and business.
• Own data foundation: pipelines, data quality, and interoperable measurements across planning, routing, and workforce systems.
• Integrate measurement into production systems and partner with product/engineering to embed frameworks in planning and resource allocation.
• Interface with CS and central data organizations to consolidate demand and align roadmaps.
• Translate complex models into actionable insights for non-technical stakeholders.
• Develop a long-term data/science roadmap to scale network solutions.

Skills

Executive leadership

Cross-functional collaboration

Data science strategy

Measurement & analytics

Education

MS in STEM

PhD in STEM (preferred)

Job description

Amazon Science is seeking an executive Director of Data Science to build and lead a unified data, analytics, and measurement function for Amazon Customer Service's Network Solutions. You will orchestrate data strategy across human-assisted and AI-enabled channels, driving value with causal inference, economics, and behavioral science.

You will lead a multi-disciplinary team of scientists, data engineers, BI engineers, and analysts to establish unified data standards, governance, and a scalable