Director, CX & Events Strategy & Growth

Direct Supply, Inc.; Milwaukee (WI); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Direct Supply, Inc. is seeking a Director of Customer Experience & Events to lead how customers experience Direct Supply in person, from visits and events to industry trade shows and executive engagements.

You will build a scalable CX function, set standards, and partner with Marketing, Sales and leadership to align priorities and investments. You will lead a team, develop capabilities, and drive measurable outcomes by leveraging data, technology, and AI to enhance planning, personalization, and

Qualifications

• Set direction, priorities and strategy alignment across teams.
• Make critical judgments balancing business outcomes, risk and speed.
• Design scalable workflows, roles and data-driven processes.
• Align leaders and teams across functions to execute changes.
• Develop talent and capabilities for future AI-enabled operations.

Responsibilities

• Lead the strategy for Direct Supply’s customer experience and events portfolio, including customer events, customer and executive visits, trade shows, sponsorships and other in-person engagements.
• Evolve the function from event execution to a broader customer experience capability with standardized processes and scalable practices.
• Lead the strategy and evolution of customer experience at Direct Supply locations (Main Campus, Innovation & Technology Center).
• Partner with Marketing, Sales, and executive leadership to align CX priorities, plans and investments.
• Develop experiences that connect Direct Supply’s products, technology and expertise to customers’ business needs.
• Lead trade show, sponsorship and external event strategy, including participation and investment priorities.
• Own CX and Events budget and collaborate with VPs to allocate resources and manage spend.
• Establish reporting and measures of effectiveness across visits, events and trade shows using data to improve planning and follow-up.
• Identify opportunities to apply technology, automation and AI to improve planning, personalization and measurement.
• Lead, coach and develop a team with clear expectations and accountability.

Skills

Set Direction & Strategy

Exercise Judgment & Own Decisions

Design & Scale Work Systems

Mobilize Leaders & Teams

Lead & Build Capability

Job description

Direct Supply, Inc. is seeking a Director of Customer Experience & Events to lead how customers experience Direct Supply in person, from visits and events to industry trade shows and executive engagements.

You will build a scalable CX function, set standards, and partner with Marketing, Sales and leadership to align priorities and investments. You will lead a team, develop capabilities, and drive measurable outcomes by leveraging data, technology, and AI to enhance planning, personalization, and