Director of Customer Experience & Inside Sales

Digital Monitoring Products; Springfield (MO); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Onsite medical clinic

401k

Life Insurance

Paid vacation/holidays

Dental

Short and Long Term Disability

Free security system

Free UPS shipping

Job summary

Digital Monitoring Products is seeking a Director of Customer Experience to lead customer-facing and inside sales teams, strengthen relationships, and drive overall sales strategy. You will mentor staff, optimize processes, and ensure responsive, reliable support while keeping customer satisfaction and company objectives front and center.

This hands-on leadership role requires developing people, solving problems, and coordinating with multiple departments to deliver a unified customer experience

Qualifications

• Minimum 2 years of experience in a sales staff management capacity.
• Proven leadership ability to influence, develop, and empower employees to achieve objectives through a team-focused approach.
• Excellent organizational skills with the ability to prioritize projects and meet deadlines.
• Excellent verbal and written communication skills.
• High attention to detail and a strong sense of accuracy.
• Self-motivated and able to manage stress in a fast-paced environment with multiple tasks.

Responsibilities

• Provide leadership for daily operations of customer-facing and inside sales teams while aligning with strategic goals.
• Collaborate with sales and other departments to ensure responsive, reliable support and high customer satisfaction.
• Staffing, training, and motivating teams to achieve individual and team objectives.
• Respond to sales inquiries on pricing, order status, and account status; drive resolutions.
• Forecast projects and manage dealer standard-part forecasting with sales leadership.

Skills

Sales staff management

Leadership

Organizational skills

Verbal communication

Written communication

Attention to detail

Problem solving

Team collaboration

Job description

Digital Monitoring Products is seeking a Director of Customer Experience to lead customer-facing and inside sales teams, strengthen relationships, and drive overall sales strategy. You will mentor staff, optimize processes, and ensure responsive, reliable support while keeping customer satisfaction and company objectives front and center.

This hands-on leadership role requires developing people, solving problems, and coordinating with multiple departments to deliver a unified customer experience