Director, Customer Success - Mobile App Publishers

PubMatic, Inc.; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

A leading digital advertising platform seeks a Director for Customer Success to lead its Mobile App Publishers team. This role involves driving mobile app monetization strategies, managing a team, and ensuring client retention and growth within the North American market. The successful candidate will leverage their expertise in customer relationship management and mobile technologies to enhance service delivery.

Benefits

Paid leave programs

Healthcare and dental insurance

Unlimited DTO in the US

Reimbursement for mobile

In-office catered lunches

Qualifications

• 5+ years of experience in a Customer Success role.
• Experience managing a customer-facing team.
• Familiarity with mobile app monetization strategies.

Responsibilities

• Manage a team of Customer Success Managers.
• Drive strategic upsells to support revenue growth.
• Maintain relationships with mobile app publishers.

Skills

Customer Success Management

Analytical Skills

Presentation Skills

Communication Skills

Job description

Director, Customer Success - Mobile App Publishers

Department: G&A

About the Role:

The Associate Director, Customer Success - Mobile App is a key member of PubMatic’s Go-To-Market team and is responsible for driving the success of publisher engagements and mobile app monetization across the region. This role leads a team of Customer Success Managers and partners closely with Customer Success Operations Managers and executive leadership to define and execute the mobile app strategy. The candidate will play a critical role in client retention, revenue growth, strategic upsells, and forecasting.

What You'll Do:

• Manage a team of 3+ Customer Success Managers, providing coaching, development, and performance oversight
• Partner with executive leadership to define the Mobile App strategy and guide the team in executing against that strategy
• Drive strategic upsells of new programs to support additional revenue growth
• Establish and build relationships with mobile app publishers to support a healthy and growing PubMatic ecosystem in North America
• Maintain a deep understanding of all PubMatic mobile products and the product roadmap for the purposes of upselling and optimizing performance
• Work within a regional and global organizational structure, deploying resources effectively to achieve business objectives
• Deliver best-in-class customer service and consultative support for publisher strategy
• Own the forecasting and planning for the U.S. Mobile App business, including analysis of headwinds and tailwinds on a quarterly basis
• Track and analyze performance, including regular forecasting, to ensure accounts are exceeding sales plans
• Maintain active customer conversations through consistent engagement, demonstrating market knowledge and mobile programmatic expertise
• Collaborate with cross-functional teams, including Product, Engineering, and Ad Solutions, to align on account growth opportunities
• Partner with the Ad Solutions team to drive successful pairing of buyer campaigns to mobile app inventory

Who You Are:

• 5+ years of relevant experience in a Customer Success role, focusing on supply-side mobile app publisher relationship management, identity solutions, and programmatic
• Experience managing and growing a customer-facing team
• Familiarity with mobile app monetization strategies, SDKs, mediation, and in-app bidding technologies
• Demonstrated success in upselling and strategic growth of existing accounts
• Excellent presentation and communication skills
• Strong analytical capabilities with a data-driven mindset
• Proven success in forecasting and revenue planning in a bottoms-up manner
• Comfortable working in a fast-paced, results-driven environment

Additional Information

Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.

Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

About PubMatic

PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.

Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.

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Compensation Disclosure

In accordance with applicable law, the below salary rang e provided is PubMatic’s reasonable estimate of the total compensation for this role. New hires and current team members are typically compensated toward the middle of our pay range. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skill s and abilities. In addition to salary PubMatic also offers a bonus, restricted stock units, and a competitive benefits package.