Director, Customer Success Eng - Americas (Remote)

GitLab Inc.; Oregon; Hybrid; USD 125,000 - 211,000; Full time

Benefits offered by this job

Health benefits

Flexible PTO

Equity compensation

Growth fund

Parental leave

Home office support

Job summary

GitLab is seeking a Manager, Customer Success Engineers to lead a distributed team across the Americas, driving adoption and value realization for GitLab’s platform. You will design scalable enablement programs and partner with Sales, Renewals, and Product to turn technical insights into measurable business outcomes.

Based in a remote US environment, you will mentor engineers, translate complex concepts for diverse stakeholders, and contribute to a growth-focused culture that embraces AI to

Qualifications

• Strong understanding of DevSecOps practices and how to link GitLab capabilities to business outcomes.
• Experience leading distributed technical teams with a focus on customer outcomes and scalable impact.
• Background in software development or engineering enabling technically grounded conversations.
• Proven ability to design and run scalable customer success or technical enablement programs using data.
• Ability to translate complex technical concepts into clear, outcome-focused messaging for diverse stakeholders.

Responsibilities

• Lead a distributed team of Customer Success Engineers across the Americas to drive adoption and value realization.
• Develop and execute scalable technical enablement strategies for GitLab across source code management, CI/CD, and DevSecOps.
• Create repeatable frameworks that remove adoption barriers and support measurable customer outcomes.
• Collaborate with Sales, Renewals, and CSMs to align enablement with commercial objectives and retention/expansion.
• Use data to assess program effectiveness, identify adoption trends, and adjust initiatives for greater impact.
• Mentor team members to deepen DevSecOps expertise and translate capabilities into business value.
• Champion customer voice to inform Product, Engineering, and cross-functional teams.
• Partner with stakeholders to feed customer feedback into roadmap priorities and improvements.

Skills

DevSecOps

Distributed leadership

Technical enablement

Data-driven

Cross-functional collaboration

Job description

GitLab is seeking a Manager, Customer Success Engineers to lead a distributed team across the Americas, driving adoption and value realization for GitLab’s platform. You will design scalable enablement programs and partner with Sales, Renewals, and Product to turn technical insights into measurable business outcomes.

Based in a remote US environment, you will mentor engineers, translate complex concepts for diverse stakeholders, and contribute to a growth-focused culture that embraces AI to