Director, Customer Success - Central

Zscaler; Wisconsin; On-site; USD 175,000 - 250,000; Full time

Job summary

An innovative firm is seeking a Director of Customer Success to lead a dynamic team dedicated to enhancing customer experiences. In this pivotal role, you will guide strategic initiatives, mentor your team, and collaborate across departments to ensure customers maximize the value of our cutting-edge security solutions. Join a company that values growth, inclusivity, and the drive for excellence, and be part of a mission to transform how enterprises secure their digital landscape. If you're passionate about customer success and leadership, this opportunity is perfect for you.

Benefits

Time off plans for vacation and sick time

Parental leave options

Retirement options

In-office perks

Qualifications

• 10+ years in a consultative customer-facing role with leadership experience.
• 5+ years managing teams and improving processes.

Responsibilities

• Lead strategic programs and operational goals for the Customer Success team.
• Mentor and support the Customer Success Managers and Technical Account Managers.

Skills

Customer Success Management

Leadership

Consultative Selling

Technical Account Management

Cloud Services Architecture

Web-based Security

Networking Solutions

Education

Bachelor's degree in Engineering

Bachelor's degree in Business

Bachelor's degree in IT

Tools

CISSP

CCIE

CCNP

JNCIE

MCSE

Job description

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying solutions. We use valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and growth.

We're looking for a Director, Customer Success - Central to join our Customer Success team, reporting to the Leader, Customer Success AMS, you'll be responsible for:

• Providing input to the organizations strategic programs and lead these with the team
• Establishing operational goals and work plans and delegate assignments to team members
• Guiding behavior, motivate, and above all, support the existing CSM and TAM team – coach, mentor, and contribute to customer pursuits
• Developing the team through trainings and certifications
• Collaborating with our teams in Support, Engineering, Ops, and sales
• Increasing adoption and deployment strategies to meet customer requirements

What We're Looking for (Minimum Qualifications):

• Bachelor's degree in Engineering, Business, IT or equivalent experience
• 10+ years experience in a consultative customer-facing role, (e.g. sales engineering, customer success, technical account management, or professional services)
• 5+ years direct people management experience with demonstrated effective leadership in terms of improving process, costs, and resources
• 5+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions).

What Will Make You Stand Out (Preferred Qualifications):

• Experience hiring and building technical teams of up to 15 members
• Vendor certification CISSP, CCIE, CCNP, JNCIE, and MCSE

#LI-AA5

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range: $175,000 - $250,000 USD

At Zscaler, we believe in innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.