Director, Customer Success - Central

Zscaler, Inc.; Wichita (KS); Remote; USD 175,000 - 250,000; Full time

Job summary

Join an innovative company as a Director of Customer Success, where you will lead a dynamic team focused on delivering exceptional customer experiences. In this pivotal role, you will shape strategic initiatives, guide a talented team, and collaborate with various departments to enhance customer adoption and satisfaction. This position offers the opportunity to make a significant impact in a fast-paced environment, driving the success of our cutting-edge security solutions. If you are passionate about customer success and have the leadership skills to inspire a team, this is the perfect opportunity for you.

Benefits

Various health plans

Time off plans for vacation and sick time

Parental leave options

Retirement options

Education reimbursement

In-office perks

Qualifications

• 10+ years in customer-facing roles with a consultative approach.
• 5+ years of people management experience with effective leadership.

Responsibilities

• Lead strategic programs and set operational goals for the team.
• Coach and mentor team members to enhance customer success.

Skills

Customer Success Management

Consultative Selling

Technical Account Management

Cloud Services Architecture

Web-based Security

Networking Solutions

Education

Bachelor's degree in Engineering

Bachelor's degree in Business

Bachelor's degree in IT

Tools

CISSP Certification

CCIE Certification

CCNP Certification

JNCIE Certification

MCSE Certification

Job description

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying solutions. We use valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and growth.

We're looking for a Director, Customer Success - Central to join our Customer Success team, reporting to the Leader, Customer Success AMS, you'll be responsible for:

• Providing input to the organizations strategic programs and lead these with the team


• Establishing operational goals and work plans and delegate assignments to team members


• Guiding behavior, motivate, and above all, support the existing CSM and TAM team - coach, mentor, and contribute to customer pursuits


• Developing the team through trainings and certifications


• Collaborating with our teams in Support, Engineering, Ops, and sales


• Increasing adoption and deployment strategies to meet customer requirements

What We're Looking for (Minimum Qualifications):

• Bachelor's degree in Engineering, Business, IT or equivalent experience


• 10+ years experience in a consultative customer-facing role, (e.g. sales engineering, customer success, technical account management, or professional services)


• 5+ years direct people management experience with demonstrated effective leadership in terms of improving process, costs, and resources


• 5+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions).

What Will Make You Stand Out (Preferred Qualifications):

• Experience hiring and building technical teams of up to 15 members


• Vendor certification CISSP, CCIE, CCNP, JNCIE, and MCSE

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Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$175,000—$250,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans


• Time off plans for vacation and sick time


• Parental leave options


• Retirement options


• Education reimbursement


• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.