Senior Director, Client Success

Progyny, Inc.; United States; Remote; USD 170,000 - 180,000; Full time

Job summary

Join a forward-thinking company as a Senior Director of Client Success, where you will lead a dynamic team focused on enhancing client relationships and driving retention. In this pivotal role, you will oversee the mid-market Client Success team, ensuring all key performance indicators are met while fostering a culture of advocacy and engagement. Your leadership will guide the team through challenges, implementing improvements to processes and identifying growth opportunities. This is an exciting chance to make a significant impact in a rapidly growing organization dedicated to transforming women's health and family building solutions.

Benefits

Paid family and parental leave

Health, dental, vision insurance

Free mental health support

Paid time off

Company equity

401(k) plan with company match

Learning and development programs

Company social events

Flex days and onsite meals

Qualifications

• 7+ years leading teams in healthcare or employer benefits.
• Experience with senior-level executives in client management.

Responsibilities

• Lead mid-market Client Success teams to meet KPIs.
• Act as Executive Sponsor to drive client engagement.

Skills

Leadership

Client Relationship Management

Communication Skills

Problem Solving

Project Management

Financial Acumen

Education

Bachelor's Degree

Master's Degree

Job description

Senior Director, Client Success page is loaded

Senior Director, Client Success

Apply locations New York, New York Remote time type Full time posted on Posted Today job requisition id JR100712

Thank you for considering Progyny!

The Senior Director, Mid-Market is part of the Client Success leadership team within Progyny for mid-sized employer clients. This role involves overseeing the company’s mid-market Client Success team, meeting client retention targets, generating revenue through upsells, driving client advocacy, and managing overall client health and key performance indicators to ensure annual goals are met.

What you’ll do…

• Responsible for leading and managing the mid-market Client Success teams ensuring all KPIs are met with a focus on client retention and pipeline management for upsells

• Act as an Executive Sponsor to support retention goals and drive client engagement and advocacy

• Representing company at client meetings and events to promote the company’s brand and build relationships with client base

• Must be able to seamlessly articulate Progyny’s value to professionals, executives, strategic partners at both employers and channel partners; understand and articulate a data-driven financial model to support renewals, refine our quarterly and annual reports to best meet client needs

• Help resolve member abrasions that are escalated to the mid-market Client Success Team; work closely with other senior leaders to identify the root of the escalation and the best path to resolve

• Implement improvements to client success business processes to ensure success with growth and scale

• Identify professional development and training opportunities to grow and upskill direct reports

Position Success Criteria:

• Ability to guide and coach client success managers as necessary to ensure their professional development and attainment of goals

• Ability to motivate and inspire a team in a changing environments

• Ability to build and manage a high-performance mid market client success team

• Attention to detail

• Ability to implement performance management processes

• Strong written and verbal communication skills

• Ability to identify, build strong relationships and utilize resources effectively – Team Player

• Strong relationship building and leadership skills

• Ability to work under pressure and prioritize responsibilities

About you …

• 7+ years of experience successfully leading teams within healthcare, employer benefits or insurance industries

• Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits segment

• Excellent listening, critical thinking, and problem solving skills

• Excellent messaging, positioning and communication skills

• Project management skills - identify a goal and the steps needed; actively manage action steps to accomplish goal

• Strong business and financial acumen; strong problem-solving, judgment and analytic skills

• Prior success in a fast-growing organization or managing through transformational change

Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

About Progyny:

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools;provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is toempower healthier, supported journeys through transformative fertility, family building and women’s health benefits.

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com .

Our perks:

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group

• Menopause and midlife care

• Health, dental, vision and life insurance options for employees and family

• Free in-person, virtual and text-based mental health and wellness support

• Paid time off, including vacation, sick leave, personal days and summer flex time

• Company equity

• Bonus program

• 401(k) plan with company match

• Access to on-demand legal and financial advice

• Learning and development programs to help you grow professionally and a mentorship program

• Company social eventsto include annual volunteer day and donation matching

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $170,000 - $180,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.

Progyny is proud to be anEqual Opportunity and Affirmative Action employer.We respect and seek to empower each individual and support the diverse cultures, perspectives,skillsand experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to [e-mail] .

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Welcome

Our Growth is Creating Great Opportunities!

Progyny is growing and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

Progyny is proud to be an Equal Opportunity and Affirmative Action employer.We respect and seek to empower each individual and support the diverse cultures, perspectives,skillsand experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail [e-mail] .