Director, Customer Success

Aptarro; United States; Remote; USD 180,000 - 200,000; Full time

Job summary

An innovative firm is seeking a results-driven Director of Customer Success to lead their dynamic team. In this pivotal role, you'll build long-term partnerships with strategic clients, driving value and enhancing customer engagement. If you thrive in fast-paced environments and have a proven track record in customer success leadership, this opportunity is for you. You will collaborate with cross-functional teams to ensure customer satisfaction and retention while shaping the future of customer success strategies. Join a mission-driven team dedicated to making a significant impact in the healthcare sector!

Benefits

Competitive salary

Comprehensive benefits package

Career growth opportunities

Collaborative team environment

Qualifications

• 10+ years in customer success or account management, preferably in healthcare SaaS.
• Proven leadership in managing distributed teams and driving performance.

Responsibilities

• Lead and mentor a high-performing Customer Success team across the U.S.
• Design strategies to minimize churn and fuel account growth.

Skills

Customer Success Management

Account Management

Healthcare SaaS

Strategic Thinking

Leadership

Communication

Job description

Join to apply for the Director, Customer Success role at Aptarro

Join to apply for the Director, Customer Success role at Aptarro

This range is provided by Aptarro. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$180,000.00/yr - $200,000.00/yr

At Aptarro, we believe the best work happens when people feel valued, supported, and empowered to thrive! Our culture is grounded in our A.R.R.O.W core values, which guide everything we do and keep us moving forward – together.

Agile Mindset – We adapt and pivot with purpose.

Relentless Resourcefulness – We find solutions, no matter the challenge.

Raise Your Hand – We step up, own it, and contribute.

Only What Matters – We simplify and focus on what drives impact.

We Do Hard Things Together – We solve tough problems as a team.

We help healthcare providers get paid accurately and on time—without getting stuck in the complexity of billing, coding, and compliance. Our Revenue Cycle Management (RCM) solutions reduce denials, ensure compliance, and integrate seamlessly with EHRs, practice management, and hospital information systems—so providers can focus on what matters most: patient care.

We help our customers make right easy—every day.

We’re seeking a visionary, results-driven Director of Customer Success, based in Austin, TX or Atlanta, GA (remote within the region), to lead our dynamic Customer Success organization. In this pivotal role, you'll build and strengthen long-term partnerships with our most strategic clients, helping drive value and deepen customer engagement. If you thrive in a fast-paced environment, are passionate about customer growth and satisfaction, and bring a proven track record in Customer Success leadership—this could be your next great opportunity.

As a key leader in our organization, you’ll drive our enterprise account strategy, oversee a high-performing nationwide team, and manage strategic relationships with our top-tier customers. You’ll collaborate closely with cross-functional teams and C-level stakeholders to ensure our customers not only remain loyal but expand their partnerships with us.

What You’ll Do

• Inspire and Lead: Manage and mentor a high-performing, multi-tiered Customer Success team across the U.S., aligning their work with company goals and cultivating a strong, collaborative culture.
• Drive Retention & Expansion: Design and execute strategies that minimize churn and fuel account growth—always with a focus on long-term value.
• Be the Voice of the Customer: Act as a trusted partner to senior executives at enterprise accounts, ensuring their evolving needs are met and exceeded.
• Own Strategic Accounts: Lead a portfolio of key enterprise customers with deep understanding of their structures and challenges.
• Partner Across the Business: Collaborate with product, sales, and operations teams to deliver seamless, impactful solutions to customers.
• Optimize for Scale: Build scalable systems and processes that support exceptional account management and continuous improvement.
  
  

What You Bring

• Proven Experience: 10+ years in customer success, account management, or enterprise customer services. Strong preference for experience in healthcare SaaS.
• Leadership Excellence: Demonstrated success leading distributed, multi-level teams while fostering accountability, alignment, and high performance.
• Strategic Thinking: You understand what drives churn, what fuels growth, and how to apply data to make smart decisions.
• Relationship Mastery: Executive presence with the ability to build trust and credibility at all levels—especially with C-suite stakeholders.
• Strong Communication: Clear, persuasive communicator who can simplify the complex and drive alignment internally and externally.
• Flexibility: Willingness to travel to meet with customers and internal teams nationwide.
• Execution: Ability to execute strategic account plans across Aptarro, leveraging Sales, Product, and Support.
  
  

What You'll Get

• Competitive salary and comprehensive benefits package
• Exciting opportunities for career growth within a rapidly expanding company
• Exposure to high-level strategic decisions and company leadership
• A collaborative, mission-driven team environment
  
  

Why Join Us

This is more than just a leadership role—it’s a chance to make a lasting impact on the future of our customers and the growth of Aptarro. You’ll have the autonomy to shape strategy, the support of an experienced executive team, and the opportunity to lead a passionate and growing team.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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