Director, Customer & Loyalty Domain Architecture

Norwegian Cruise Line; Miami (FL); On-site; USD 130,000 - 160,000; Full time

Job summary

Norwegian Cruise Line in Miami is seeking a Domain Architecture Director - Customer & Loyalty. This role leads the architectural strategy for customer and loyalty systems, guiding platform upgrades and ensuring data integrity. Ideal candidates will have 10-12 years of experience in enterprise architecture, particularly in customer-centric environments, and possess strong expertise in CRM and loyalty platforms. A Bachelor's Degree is required, with a Master's preferred. Join a leading cruise company committed to excellence and innovation.

Qualifications

• 10-12 years of architecture experience in complex, customer-centric environments.
• Significant experience in architecting CRM, loyalty, and customer data platforms.
• Deep knowledge of customer identity, profiles, and loyalty constructs.

Responsibilities

• Define and maintain target-state architecture for the Customer & Loyalty domain.
• Establish architectural guardrails for CRM and loyalty data platforms.
• Serve as the architectural authority for CRM, loyalty, and customer data platforms.

Skills

Architecture experience in customer-centric environments

Experience with CRM and loyalty platforms

Knowledge of customer identity and profiles

Understanding of data privacy and regulatory considerations

Strong communication skills

Risk management discipline

Education

Bachelor's Degree in Computer Science or related field

Master's Degree

Tools

CRM Systems

API management tools

Data analysis platforms

Job description

Norwegian Cruise Line in Miami is seeking a Domain Architecture Director - Customer & Loyalty. This role leads the architectural strategy for customer and loyalty systems, guiding platform upgrades and ensuring data integrity. Ideal candidates will have 10-12 years of experience in enterprise architecture, particularly in customer-centric environments, and possess strong expertise in CRM and loyalty platforms. A Bachelor's Degree is required, with a Master's preferred. Join a leading cruise company committed to excellence and innovation.