Director, Customer & Loyalty Architecture

Prestige Cruise Services LLC; Miami (FL); On-site; USD 150,000 - 210,000; Full time

Job summary

Norwegian Cruise Line Holdings (NCLH) is seeking a Director of Domain Architecture – Customer & Loyalty to define and govern target-state architecture for guest identity, profiles, loyalty programs, offers, and related data platforms.

You will lead architectural strategy across CRM, loyalty, and customer data platforms, ensuring data quality, upgradeability, and regulatory alignment while collaborating with Marketing, Revenue, and Platform teams to align roadmaps and delivery.

Qualifications

• 10-12+ years of progressive architecture experience in customer-centric enterprise environments.
• Significant experience architecting CRM, loyalty, and/or customer data platforms.
• Deep knowledge of identity, profiles, segmentation, and loyalty constructs for digital and operational channels.
• Experience with API-first and event-driven integration patterns and data governance considerations.

Responsibilities

• Define and maintain multi-year target-state architecture for the Customer & Loyalty domain.
• Establish guardrails for CRM, loyalty, and customer data platforms to ensure data quality and upgradeability.
• Own domain capability models and architectural blueprints for identity, profiles, and loyalty constructs.
• Define non-functional requirements such as availability, performance, privacy, and regulatory alignment.
• Provide architectural oversight for platform upgrades and large-scale campaigns.
• Collaborate with Marketing, Revenue, and Technology leadership to align roadmaps.

Skills

Strategic thinking

Leadership

Enterprise architecture

Stakeholder influence

Education

Bachelor's Degree (Master's Preferred)

Computer Science / Information Systems / Software Engineering / Business Administration (with technology focus)

Job description

Norwegian Cruise Line Holdings (NCLH) is seeking a Director of Domain Architecture – Customer & Loyalty to define and govern target-state architecture for guest identity, profiles, loyalty programs, offers, and related data platforms.

You will lead architectural strategy across CRM, loyalty, and customer data platforms, ensuring data quality, upgradeability, and regulatory alignment while collaborating with Marketing, Revenue, and Platform teams to align roadmaps and delivery.