Director, Customer & Loyalty Domain Architecture

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 150,000 - 210,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. seeks a Director, Domain Architecture - Customer & Loyalty to lead target-state architecture for customer identity and loyalty ecosystems.

You will set strategy, guardrails, and standards across CRM, loyalty programs, and data platforms, partnering with marketing, revenue, and technology leadership to deliver scalable solutions. The role requires 10-12+ years in enterprise architecture, strong leadership, and experience with federated architectures, API-first

Qualifications

• 10-12+ years in enterprise architecture for customer-focused environments.
• Experience with CRM, loyalty and customer data platforms.
• Knowledge of identity, profiles, segmentation and loyalty concepts.

Responsibilities

• Define multi-year target-state architecture for Customer & Loyalty domain.
• Establish guardrails for CRM, loyalty, and customer data platforms.
• Oversee domain models for identity, profiles, accounts, and loyalty programs.
• Define non-functional requirements (availability, performance, privacy).
• Provide architectural oversight for major platform upgrades and campaigns.

Skills

Domain architecture

CRM

Loyalty platforms

Identity management

API-first integration

Event-driven architecture

Data governance

Federated architecture

Vendor management

Education

Bachelor's Degree

Master's Preferred

Job description

Norwegian Cruise Line Holdings Ltd. seeks a Director, Domain Architecture - Customer & Loyalty to lead target-state architecture for customer identity and loyalty ecosystems.

You will set strategy, guardrails, and standards across CRM, loyalty programs, and data platforms, partnering with marketing, revenue, and technology leadership to deliver scalable solutions. The role requires 10-12+ years in enterprise architecture, strong leadership, and experience with federated architectures, API-first