Director, Customer Lifecycle & Growth

Arcadia; United States; On-site; USD 124,000 - 223,000; Full time

Job summary

Arcadia is seeking a Director, Customer Strategy to partner with senior leaders and shape the customer lifecycle operating model, KPI framework, and initiatives. You will turn strategy into a concrete, executable plan for Customer Success & Support, and help rebuild a global customer experience after acquiring an energy services company.

You will own operating model execution, KPI dashboards, VOC and health-scoring programs, and drive performance improvements, tooling, and change initiatives.

Job description

Arcadia is seeking a Director, Customer Strategy to partner with senior leaders and shape the customer lifecycle operating model, KPI framework, and initiatives. You will turn strategy into a concrete, executable plan for Customer Success & Support, and help rebuild a global customer experience after acquiring an energy services company.

You will own operating model execution, KPI dashboards, VOC and health-scoring programs, and drive performance improvements, tooling, and change initiatives.