Director, Customer-Facing ML & Platform Engineering

Chalk; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Lunch provided

Commuter benefits

Job summary

Chalk seeks a senior leader to head Forward Deployed Engineering in New York and San Francisco, owning the strategy for customer engagement—from pilots to onboarding and expansion—and building a scalable organization.

You will hire, mentor, and define career paths for FDEs, drive pilots through onboarding and expansion, and ensure rigorous technical standards across customer engagements.

Qualifications

• 10+ years of engineering experience with 3+ years leading customer-facing teams.
• Bachelor's degree in Computer Science or equivalent.
• Proven ability to hire, develop, and retain engineers.
• Experience building production ML systems or data platforms.
• Executive-level communicator bridging tech, business, and customers.

Responsibilities

• Lead and scale a team of Forward Deployed Engineers across NY and SF.
• Own the FDE strategy, engagement models, and account coverage.
• Partner with Sales, GTM, and Engineering to drive pilots, evaluations, and product roadmaps.
• Define career paths and champion the FDE identity.
• Manage onboarding playbooks, escalation paths, and platform rollouts.

Skills

Python

SQL

Leadership

Customer-facing

Strategic thinking

Education

Bachelor's degree in Computer Science or equivalent

Tools

ML Systems

Data Pipelines

Job description

Chalk seeks a senior leader to head Forward Deployed Engineering in New York and San Francisco, owning the strategy for customer engagement—from pilots to onboarding and expansion—and building a scalable organization.

You will hire, mentor, and define career paths for FDEs, drive pilots through onboarding and expansion, and ensure rigorous technical standards across customer engagements.