Director, Customer-Facing AI Experience Engineering

NVIDIA Gruppe; Santa Clara (CA); On-site; USD 292,000 - 443,000; Full time

Job summary

NVIDIA is seeking a highly technical Director Software Engineering to lead enterprise AI server product support and services in Santa Clara. You will partner with customers, CSPs, enterprises and OEMs to translate needs into robust, scalable solutions and drive cross-functional execution.

You will mentor engineers, define metrics, implement processes for continuous improvement, and shape RMA operations, CRM roadmaps, and data-driven decisions in a fast-paced environment.

Qualifications

• BS in Computer Science, Electrical Engineering, or equivalent.
• 15+ years of hardware and/or software engineering experience.
• 5+ years of management experience.

Responsibilities

• Provide direct support to NVIDIA customers to resolve or advance customer solutions and issues.
• Drive RMA Operations excellence, CRM roadmaps, and interface with partners.
• Develop and implement metrics to measure program effectiveness and identify areas for improvement; collect and analyze data to support planning and data-driven decisions.
• Cultivate a culture of continuous improvement, finding opportunities for process enhancements.
• Participate in the creation, maintenance, and versioning of documentation related to enterprise support processes, procedures, and associated guidelines.
• Apply agentic AI skills to create new standard processes, improve team collaboration, and lead projects.
• Mentor new engineers and interns. Nurture employees, so they can do their life’s work.

Skills

Engineering leadership

Customer engagement

Data-driven decisions

Education

BS in Computer Science or Electrical Engineering

Job description

NVIDIA is seeking a highly technical Director Software Engineering to lead enterprise AI server product support and services in Santa Clara. You will partner with customers, CSPs, enterprises and OEMs to translate needs into robust, scalable solutions and drive cross-functional execution.

You will mentor engineers, define metrics, implement processes for continuous improvement, and shape RMA operations, CRM roadmaps, and data-driven decisions in a fast-paced environment.