Director, Software Engineering for NVIDIA Experience

NVIDIA Gruppe; Santa Clara (CA); On-site; USD 292,000 - 443,000; Full time

Job summary

NVIDIA is seeking a highly technical Director Software Engineering to lead enterprise AI server product support and services in Santa Clara. You will partner with customers, CSPs, enterprises and OEMs to translate needs into robust, scalable solutions and drive cross-functional execution.

You will mentor engineers, define metrics, implement processes for continuous improvement, and shape RMA operations, CRM roadmaps, and data-driven decisions in a fast-paced environment.

Qualifications

• BS in Computer Science, Electrical Engineering, or equivalent.
• 15+ years of hardware and/or software engineering experience.
• 5+ years of management experience.

Responsibilities

• Provide direct support to NVIDIA customers to resolve or advance customer solutions and issues.
• Drive RMA Operations excellence, CRM roadmaps, and interface with partners.
• Develop and implement metrics to measure program effectiveness and identify areas for improvement; collect and analyze data to support planning and data-driven decisions.
• Cultivate a culture of continuous improvement, finding opportunities for process enhancements.
• Participate in the creation, maintenance, and versioning of documentation related to enterprise support processes, procedures, and associated guidelines.
• Apply agentic AI skills to create new standard processes, improve team collaboration, and lead projects.
• Mentor new engineers and interns. Nurture employees, so they can do their life’s work.

Skills

Engineering leadership

Customer engagement

Data-driven decisions

Education

BS in Computer Science or Electrical Engineering

Job description

The NVIDIA Experience Team is seeking a highly technical Director Software Engineering with a passion for engaging directly with end customers. In this role, you will work across NVIDIA’s customer ecosystem, including CSPs, enterprises, and OEMs—to help deliver world-class support and services for AI server products powered by NVIDIA GPUs, CPUs, and networking technologies.

You will partner with leaders across NVIDIA to define priorities, drive execution, and collaborate closely with leading customers to maintain scalable, high-performance solutions that enable large-scale AI data center operations. The ideal candidate will excel at translating customer needs into robust solutions, while establishing and standardizing planning, reporting, and execution frameworks. You will define metrics, drive accountability, and lead cross-functional efforts to meet ambitious goals in a fast-paced, dynamic environment!

What you'll be doing:

• Provide direct support to our NVIDIA customers to resolve or advance customer solutions and issues.
• Drive RMA Operations excellence, CRM roadmaps, and interface with partners.
• Develop and implement metrics to measure program effectiveness and identify areas for improvement; collect and analyze data to support planning and data-driven decisions.
• Cultivate a culture of continuous improvement, finding opportunities for process enhancements
• Participate in the creation, maintenance, and versioning of documentation related to enterprise support processes, procedures, and associated guidelines.
• Apply agentic AI skills to create new standard processes, find ways to improve how the team works together and with other teams, lead teams and projects.
• Mentor new engineers and interns. Nurture employees, so they can do their life’s work.

What we need to see:

• Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.
• 15+ overall years of hardware and/or software engineering experience.
• 5+ years of management experience.
• Demonstrated ability to engage and moderate successful interactions with engineering partners, vendors, and customers.
• Professional-level communication skills, including the ability to adjust communication to the technical level of the audience, and stay calm and focused in negative situations.
• Excellent follow-up and organizational skills, with a passion or love for solving problems.

Ways to stand out from the crowd:

• Background in computer science and GPU technology.
• Prior experience in production application software development, server architecture, or creating AI Tools
• Experience in working directly with customers
• Proven track record in driving process improvements, measuring efficiency, sharing knowledge and experience in managing sophisticated projects from start to finish.

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 292,000 USD - 442,750 USD.

You will also be eligible for equity and benefits.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.