Director, Customer Experience Strategy

Samsung Electronics America; Plano (TX); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan

Tuition Assistance

Paid Time Off

Wellness Incentives

Job summary

Samsung Electronics America seeks a Director of Strategic Planning to shape the future of Customer Satisfaction across North America. You will translate customer insight into enterprise strategy—setting vision, priorities, and roadmaps that elevate experience and loyalty.

This role requires a strategic, data-driven leader with executive presence, capable of partnering with SEA and SECA leadership to drive measurable outcomes and cross-functional impact.

Qualifications

• Bachelor's degree required with 12+ years in strategy or planning.
• Experience analyzing customer data to improve satisfaction and retention.
• Advanced Excel and Power BI for quantitative analysis; AI tools familiarity.
• Strong written and verbal communication; executive-level storytelling.

Responsibilities

• Own and evolve CS strategy and planning documents.
• Provide analytical support for cross-functional decisions.
• Lead KPI management and performance reporting.
• Collaborate with RHQ and HQ to align on performance narratives.
• Develop ad hoc analyses for executives.

Skills

Strategic planning

Data analysis

Executive communication

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree

MBA

Tools

Excel

Power BI

PowerPoint

Job description

Samsung Electronics America seeks a Director of Strategic Planning to shape the future of Customer Satisfaction across North America. You will translate customer insight into enterprise strategy—setting vision, priorities, and roadmaps that elevate experience and loyalty.

This role requires a strategic, data-driven leader with executive presence, capable of partnering with SEA and SECA leadership to drive measurable outcomes and cross-functional impact.