Director, Customer Experience & Relationship Management

UnitedHealth Group; Eden Prairie (MN); On-site; USD 150,000 - 210,000; Full time

Job summary

UnitedHealth Group is seeking a Director for Business Relationship Management / Customer Experience within Corporate Real Estate. The role leads enterprise customer engagement, shaping the customer feedback program and translating insights into actions that improve service quality and portfolio decisions.

The position partners with Analytics / Performance Management to ensure robust measurement, working with CRE service delivery teams and business stakeholders to drive customer satisfaction and

Qualifications

• Experience leading enterprise customer engagement programs.
• Ability to translate customer feedback into actionable operational improvements.

Responsibilities

• Lead enterprise customer engagement and satisfaction capability within Corporate Real Estate.
• Design and govern a customer feedback program including surveys and sentiment analysis.
• Translate customer insights into measurable actions to improve service quality and portfolio decisions.
• Partner with Analytics / Performance Management to ensure credible customer measurements and dashboards.

Job description

UnitedHealth Group is seeking a Director for Business Relationship Management / Customer Experience within Corporate Real Estate. The role leads enterprise customer engagement, shaping the customer feedback program and translating insights into actions that improve service quality and portfolio decisions.

The position partners with Analytics / Performance Management to ensure robust measurement, working with CRE service delivery teams and business stakeholders to drive customer satisfaction and