Director, Customer Care

Verisk; Lehi (UT); On-site; USD 150,000 - 210,000; Full time

Job summary

Verisk is seeking an experienced Director, Customer Care to lead the overall performance and evolution of our care function. You will drive high-quality customer experiences while boosting operational efficiency and revenue influence.

You will manage Customer Care Managers and their teams, guiding daily operations, performance management, workforce strategy, and continuous improvement in a high-volume, multi-channel environment.

Qualifications

• Experience leading Customer Care organizations and multi-channel operations.
• Proven ability to translate strategy into execution.
• Strong people leadership and performance management skills.

Responsibilities

• Oversee a team of Customer Care Managers and their teams.
• Provide leadership across daily operations and performance management.
• Lead workforce strategy and continuous improvement initiatives.

Skills

Leadership

Strategic thinking

People leadership

Operational rigor

Job description

We are seeking an experienced and strategic leader to join our organization as Director, Customer Care. In this role, you will lead the overall performance, execution, and evolution of the Customer Care function—ensuring a high-quality customer experience while driving operational efficiency, team development, and revenue influence outcomes.

You will oversee a team of Customer Care Managers and their respective teams, providing leadership across daily operations, performance management, workforce strategy, and continuous improvement initiatives. This role requires a balance of strategic thinking, operational rigor, and strong people leadership to successfully execute in a high-volume, multi-channel environment.A successful candidate will demonstrate the ability to translate strategy into execution, build high-performing teams, and continuously optimize processes to improve both customer and business outcomes.