Director, CRM & Data Engineering for the Trust

Boston Children's Hospital; Boston (MA); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Flexible schedules

Affordable health

Vision and dental insurance

Child care and student loan subsidies

Generous levels of time off

403(b) Retirement Savings plan

Pension

Tuition and license reimbursement

Employee discounts and discounted comm

Job summary

Boston Children's Hospital Trust seeks a Director of CRM and Data Engineering to lead CRM administration, software development, data integration, and data platform optimization. Reporting to the Senior Director, Technology Strategy and Solutions, this leader is accountable for team performance, platform reliability, and delivery.

You will define SDLC, own Jira backlog, drive automation, oversee ETL pipelines across CRM and Snowflake, and guide architecture with security standards.

Qualifications

• Bachelor's degree or equivalent experience with 10 years in office management is required.
• Hands-on engineering experience building Blackbaud CRM solutions using Infinity SDK, C#/.NET, Angular, SQL Server, REST APIs.
• Experience managing technical teams and training staff in SDLC, release management, and change management.

Responsibilities

• Partner with stakeholders to define requirements, scope, acceptance criteria, and realistic expectations.
• Own CRM administration, development, reliability, and usability within approved architecture and security standards.
• Define and teach SDLC, release, and change management practices (source control, testing, documentation, deployment).
• Lead team delivery, manage backlog and Jira priorities by value, risk, and capacity; coordinate milestones and releases.
• Drive centralization, standardization, and automation to improve data quality and workflows.
• Direct data architecture, ETL pipelines, and secure integrations across CRM, Snowflake, and hospital systems.

Skills

CRM leadership

SDLC governance

Stakeholder management

Data integration

Education

Bachelor's degree in information systems, computer science, business, or related field

Tools

Blackbaud CRM

Infinity SDK

C#/.NET

Angular

SQL Server

REST APIs

Job description

Job/Department Summary:

Boston Children's Hospital Trust seeks a Director of CRM and Data Engineering to lead CRM administration, software development, data integration, and data platform optimization. Reporting to the Senior Director, Technology Strategy and Solutions, this leader is accountable for team performance, platform reliability, and delivery.

Responsibilities:

1. Partners with stakeholders and project management to define requirements, scope, acceptance criteria, and realistic expectations. Aligns CRM and data delivery plans with team priorities and recommends roadmap, platform, or vendor changes to the Senior Director.
2. Owns CRM administration, development, reliability, and usability, ensuring scalable, maintainable solutions within approved architecture and security standards. Contributes to complex Blackbaud CRM and Infinity SDK development, reviews code and designs, and coaches engineers while delegating routine implementation.
3. Defines and teaches software development life cycle (SDLC), release, and change management practices, including source control, testing, documentation, and deployment.
4. Leads team delivery and manages the backlog and Jira priorities by value, risk, dependencies, and capacity, challenging or declining requests as needed. Coordinates milestones and releases and reports progress, capacity, risks, and recommendations to the Senior Director.
5. Leads centralization, standardization, and automation, using data and pilots to simplify workflows and improve efficiency, data quality, and reliability.
6. Directs data architecture, ETL pipelines, and secure integrations across CRM, Snowflake, and hospital systems within data governance standards, delegating daily pipeline development and support to the data engineer.

Education/Requirements:

• Bachelor's degree in information systems, computer science, business, or a related field, or equivalent professional experience and 10 years of experience in office management is required.

Experience:

1. Hands-on engineering experience building and supporting production Blackbaud CRM solutions using the Infinity SDK, C#/.NET, Angular, SQL Server, and REST APIs
2. Success managing technical teams and training staff in SDLC, release management, and change management
3. Expertise in CRM administration and fundraising operations, including permissions, constituent management, gift processing, financial reconciliation, and donor data governance
4. Experience designing data models, integrations, ETL/ELT pipelines, and warehouses with quality and reliability controls. Measurable success improving processes and automating work, using data to challenge assumptions and guide decisions
5. Experience gathering requirements, prioritizing backlogs, and coordinating delivery with project management. Clear stakeholder communication and negotiation, including setting expectations, explaining tradeoffs, and constructively declining requests
6. Preferred experience with modern data platforms such as Snowflake or Databricks; AWS, Azure, or GCP; event-driven architecture and publish/subscribe messaging; scalable automation and orchestration; and delivery tools and practices such as Jira, Confluence, CI/CD, automated testing, or infrastructure as code
7. Preferred experience applying AI, including generative AI or agent workflows, to development, research, or business processes, with methods to evaluate accuracy and value. Experience using statistics, mathematical modeling, or applied research to test assumptions, evaluate solutions, and measure outcomes is also preferred
8. Hybrid roll and requires to be onsite on Tuesdays and Thursdays

Benefits:

• flexible schedules
• affordable health
• vision and dental insurance
• child care and student loan subsidies
• generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• employee discounts and discounted commuter benefits at certain locations

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, employee discounts and discounted commuter benefits at certain locations. Experience the benefits of passion and teamwork.