Director, CRM & Data Platforms — Hybrid & AI‑Driven Leader

Boston Children's Hospital; Boston (MA); Ibrido; USD 140.000 - 210.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible schedules

Affordable health

Vision and dental insurance

Child care and student loan subsidies

Generous levels of time off

403(b) Retirement Savings plan

Pension

Tuition and license reimbursement

Employee discounts and discounted comm

Descrizione del lavoro

Boston Children's Hospital Trust seeks a Director of CRM and Data Engineering to lead CRM administration, software development, data integration, and data platform optimization. Reporting to the Senior Director, Technology Strategy and Solutions, this leader is accountable for team performance, platform reliability, and delivery.

You will define SDLC, own Jira backlog, drive automation, oversee ETL pipelines across CRM and Snowflake, and guide architecture with security standards.

Competenze

• Bachelor's degree or equivalent experience with 10 years in office management is required.
• Hands-on engineering experience building Blackbaud CRM solutions using Infinity SDK, C#/.NET, Angular, SQL Server, REST APIs.
• Experience managing technical teams and training staff in SDLC, release management, and change management.

Mansioni

• Partner with stakeholders to define requirements, scope, acceptance criteria, and realistic expectations.
• Own CRM administration, development, reliability, and usability within approved architecture and security standards.
• Define and teach SDLC, release, and change management practices (source control, testing, documentation, deployment).
• Lead team delivery, manage backlog and Jira priorities by value, risk, and capacity; coordinate milestones and releases.
• Drive centralization, standardization, and automation to improve data quality and workflows.
• Direct data architecture, ETL pipelines, and secure integrations across CRM, Snowflake, and hospital systems.

Conoscenze

CRM leadership

SDLC governance

Stakeholder management

Data integration

Formazione

Bachelor's degree in information systems, computer science, business, or related field

Strumenti

Blackbaud CRM

Infinity SDK

C#/.NET

Angular

SQL Server

REST APIs

Descrizione del lavoro

Boston Children's Hospital Trust seeks a Director of CRM and Data Engineering to lead CRM administration, software development, data integration, and data platform optimization. Reporting to the Senior Director, Technology Strategy and Solutions, this leader is accountable for team performance, platform reliability, and delivery.

You will define SDLC, own Jira backlog, drive automation, oversee ETL pipelines across CRM and Snowflake, and guide architecture with security standards.