Director, Creator Programs & Operations

United Talent Agency; Los Angeles, California (CA, MO); On-site; USD 150,000 - 160,000; Full time

Job summary

United Talent Agency seeks a Director, Creator Program Management to lead the Marketing team's high-volume creator program for a major beauty retailer. You will own day-to-day operations, client relationships, and program strategy from application cycles through onboarding and campaign execution, ensuring on-time delivery at scale.

The role requires 7+ years in influencer/creator marketing, strong client-facing skills, and experience managing budgets and P&L.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7+ years of relevant experience in influencer/creator marketing, talent partnerships, or account/client management within an agency, media, or entertainment environment, including senior‑level, client‑facing experience.
• Experience running high-volume operational programs (e.g., application cycles, vetting, onboarding, or comparable logistics) at scale, with strong attention to detail.
• Deep knowledge of the creator economy and platforms such as TikTok, Instagram, and YouTube, with familiarity with creator/influencer marketing platforms (e.g., Creator IQ) and program management tools (e.g., Airtable).
• Strong financial and commercial acumen, including experience tracking budgets, fees, or program P&L.
• Excellent client‑facing communication skills, with the ability to synthesize data into clear, client‑ready reporting and strategic recommendations.
• Highly organized, with the ability to operate as both a strategic and hands‑on leader across multiple concurrent workstreams in a fast‑paced environment.
• Preferred experience in the beauty, retail, or CPG creator marketing space.
• Preferred experience standing up or scaling a creator/ambassador program.
• Preferred experience with agency fee tracking or billable program financial management.
• Working knowledge of invoicing/PO systems (e.g., Coupa) in an agency context preferred.

Responsibilities

• Serve as a client-facing member of the team, participating in client meetings and contributing to performance interpretation and strategic recommendations.
• Support the client-facing reporting narrative, including inputs for Quarterly Business Reviews (QBRs), in partnership with the Client Director.
• Serve as a day-to-day point of contact for Sephora agency team members and when in execution phase, the creators, overseeing management of communication, timelines, and asset feedback.
• Escalate major risks, scope issues, or commercial needs to the VP/Executive Sponsor and Client Director as needed.
• Own the day-to-day program across its full scope, aligning strategy to execution and solving operational issues in real time.
• Own scope control and risk management: govern change requests for additional deliverables, creators, or platforms, and maintain protocols for missed deadlines, quality issues, creator drop‑off, and brand safety escalations.
• Own P&L visibility for the program, including tracking of the agency fee across the full annual campaign slate.
• Support the Alumni program, including ongoing engagement strategy and refinements.
• Partner with the Tech Leads to help build and maintain program infrastructure (Creator IQ, Airtable), ensuring data accuracy across vetting, roster management, and reporting.
• Run day-to-day program operations and own the master schedule, including the annual application and selection cycle across all review phases.
• Coordinate creator onboarding and oversee briefs, submissions, approvals, and campaign flow across SBC, MBC, and Sephora-led formats.
• Oversee milestones, dependencies, review SLAs, and status reporting; manage feedback through a single system with clear owners rather than across email, chat, decks, and text.
• Collaborate with Legal, Ops, and Research to keep vetting, contracting, and compliance processes on track.
• Direct and mentor the Project Management Coordinator, Creator Relations Managers, and other team members supporting the program.

Skills

Client-facing

Program management

Operations leadership

P&L management

Cross-functional collaboration

Communication

Creator economy knowledge

Education

Bachelor's degree or equivalent

Tools

Creator IQ

Airtable

Coupa (invoicing/PO)

Job description

United Talent Agency seeks a Director, Creator Program Management to lead the Marketing team's high-volume creator program for a major beauty retailer. You will own day-to-day operations, client relationships, and program strategy from application cycles through onboarding and campaign execution, ensuring on-time delivery at scale.

The role requires 7+ years in influencer/creator marketing, strong client-facing skills, and experience managing budgets and P&L.