Director, Creative Resource & Operations Strategy

Aquent; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

Aquent is partnering with a globally recognized leader in beauty and specialty retail to recruit a Director of Creative Resource Planning & Operations. This role shapes how a large-scale creative and marketing organization plans, allocates, and optimizes resources across North America.

You will drive capacity management, workflow visibility, and operational efficiency, partnering with Creative, Brand Marketing, Production, and external partners to align talent with priorities and timelines.

Qualifications

• Experience leading resource planning and capacity management in large marketing/creative contexts.
• Proven ability to forecast capacity, develop staffing plans, and allocate resources effectively.
• Strong analytical skills to translate data into actionable recommendations.
• Excellent communication to align senior stakeholders and cross-functional teams.

Responsibilities

• Lead enterprise-level resource and capacity planning across multiple creative, marketing, and production functions.
• Develop and maintain capacity forecasts, utilization models, staffing plans, and resource allocation strategies.
• Identify constraints, skill gaps, workload imbalances, and capacity risks to adjust plans proactively.
• Partner with Creative and Marketing leadership to translate priorities into actionable workforce plans.
• Coordinate work allocation across internal teams, external agencies, freelancers, and contractors.
• Establish frameworks for internal vs. agency work and new AI-enabled solutions.
• Support budgeting and balance quality, speed, cost, and available talent.
• Optimize workflows, governance, and project intake and prioritization.
• Identify bottlenecks and unnecessary handoffs to speed up delivery.
• Develop dashboards and reports on workload, utilization, and project health.
• Collaborate with agency partners on staffing, forecasting, and integration.
• Use data to guide planning, investments, and capability development.
• Work with technology partners to implement resource planning and workflow tools.
• Drive continuous improvement and transformation for efficiency and quality.

Skills

Resource planning

Capacity management

Operational leadership

Stakeholder management

Cross-functional leadership

Analytical skills

Tools

Adobe Workfront

Monday.com

Asana

Smartsheet

Job description

Aquent is partnering with a globally recognized leader in beauty and specialty retail to recruit a Director of Creative Resource Planning & Operations. This role shapes how a large-scale creative and marketing organization plans, allocates, and optimizes resources across North America.

You will drive capacity management, workflow visibility, and operational efficiency, partnering with Creative, Brand Marketing, Production, and external partners to align talent with priorities and timelines.