Director, Creative Operations

PHD; New York (NY); On-site; USD 90,000 - 215,000; Full time

Job summary

Omnicom is seeking a Director of Creative Operations in New York to lead the team responsible for executing digital media campaigns with focus on operational efficiency, accuracy, and consistency. You will drive cross-functional collaboration, strengthen client relationships, and establish scalable processes to support evolving business needs.

As a strategic partner across internal teams and creative agencies, you will optimize workflows, develop talent, and ensure teams deliver against client

Qualifications

• 7+ years in creative operations or campaign management with team leadership.
• Proven ability to lead cross-functional teams and optimize workflows.
• Strong client relationship and stakeholder communication skills.

Responsibilities

• Lead, mentor, and develop the Creative Operations team, fostering accountability and growth.
• Provide strategic oversight of creative operations across campaigns, ensuring accurate, efficient execution.
• Establish and maintain strong client relationships, serving as a trusted partner on operations strategy and delivery.
• Define, implement, and optimize Creative Operations workflows and SOPs to improve efficiency and consistency across teams.
• Collaborate with Strategy, Investment, Activation, Ad Operations, and Creative Production to clarify responsibilities and improve processes.
• Oversee team capacity, resource allocation, and performance while supporting employee development and morale.
• Identify operational challenges, resolve escalated issues, and implement scalable solutions for campaign execution.

Skills

Leadership

Campaign management

Client relationships

Project management

Collaboration

Communication

Education

Bachelor's degree in advertising, marketing, or related field

Tools

Google Campaign Manager 360

Google Studio

Microsoft Office

Google Workspace

Job description

Job Description

As a Director of Creative Operations, you will lead the team responsible for the successful execution of digital media campaigns, ensuring operational efficiency, accuracy, and consistency. You will oversee team performance, strengthen client relationships, and establish scalable processes that support evolving business needs.

Agency

PHd

Job Function

Creative

Job Subfunction

Creative Services and Administration

Job Description

As a Director of Creative Operations, you will lead the team responsible for the successful execution of digital media campaigns, ensuring operational efficiency, accuracy, and consistency. You will oversee team performance, strengthen client relationships, and establish scalable processes that support evolving business needs. You’ll serve as a strategic partner across internal teams, clients, and creative agencies, driving cross-functional collaboration, optimizing workflows, and identifying opportunities for operational improvement. This role is critical in shaping the Creative Operations function, developing talent, and ensuring teams are positioned to deliver against client and agency objectives.

Core responsibilities include, but are not limited to the following:

• Lead, mentor, and develop the Creative Operations team, fostering a culture of accountability, collaboration, and professional growth.
• Provide strategic oversight of creative operations across digital media campaigns, ensuring accurate, efficient, and timely execution.
• Establish and maintain strong client relationships, serving as a trusted partner on creative operations strategy, processes, and campaign delivery.
• Define, implement, and optimize Creative Operations workflows, best practices, and standard operating procedures to improve efficiency and consistency across teams.
• Collaborate with internal department leads across Strategy, Investment, Activation, Ad Operations, and Creative Production to establish clear responsibilities, strengthen communication, and identify process efficiencies.
• Oversee team capacity, resource allocation, and performance while supporting employee development, engagement, and morale.
• Proactively identify operational challenges, resolve escalated issues, and implement scalable solutions that improve campaign execution and mitigate risk.
• Partner with agency leadership and other lines of business to standardize processes, improve collaboration, and support the continued growth of the Creative Operations function.

Desired Qualifications

• If you have the skills and experience described below and you’re someone who thrives in a fast-paced environment that runs on adaptability, open communication, creative problem-solving (and fun), we want to meet you!
• 7+ years of experience in creative operations, campaign management, or a related role within media, advertising, or marketing, including experience leading teams.
• Demonstrated success managing and developing teams, overseeing operational performance, and driving process improvements.
• Proven ability to establish scalable workflows, manage complex initiatives, and lead cross-functional collaboration.
• Strong client relationship management skills, with the ability to influence stakeholders and communicate effectively across all levels.
• Strong understanding of digital media operations, creative specifications, quality assurance, and campaign execution.
• Excellent leadership, organizational, problem-solving, and project management skills.
• Proficiency in Microsoft Office, Google Workspace, and project management tools; knowledge of Google Campaign Manager 360 or Studio is a plus.
• Knowledge and skills typically acquired through the completion of undergraduate studies in advertising, marketing, or a related field.

$90,000 - $215,000

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

For US Job Seekers

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

$90,000 - $215,000