Director, Creative Operations

PHDUS PHD Media LLC; United States; Hybrid; USD 90,000 - 215,000; Full time

Job summary

Omnicom Group in the United States is seeking a Director of Creative Operations to lead the team responsible for executing digital media campaigns with precision, scalability, and client focus.

You will partner across Strategy, Investment, Activation, Ad Operations, and Creative Production to optimize workflows, mentor talent, and drive cross-functional collaboration. The role demands strong leadership and a track record of improving operational performance.

Qualifications

• 7+ years of experience in creative operations, campaign management, or a related role within media, advertising, or marketing, including experience leading teams.
• Proven ability to establish scalable workflows, manage complex initiatives, and lead cross-functional collaboration.
• Strong client relationship management skills, with the ability to influence stakeholders and communicate effectively across all levels.
• Strong understanding of digital media operations, creative specifications, quality assurance, and campaign execution.
• Excellent leadership, organizational, problem-solving, and project management skills.

Responsibilities

• Lead, mentor, and develop the Creative Operations team, fostering a culture of accountability, collaboration, and professional growth.
• Provide strategic oversight of creative operations across digital media campaigns, ensuring accurate, efficient, and timely execution.
• Establish and maintain strong client relationships, serving as a trusted partner on creative operations strategy, processes, and campaign delivery.
• Define, implement, and optimize Creative Operations workflows, best practices, and standard operating procedures to improve efficiency and consistency across teams.
• Collaborate with internal department leads across Strategy, Investment, Activation, Ad Operations, and Creative Production to establish clear responsibilities, strengthen communication, and identify process efficiencies.
• Oversee team capacity, resource allocation, and performance while supporting employee development, engagement, and morale.
• Proactively identify operational challenges, resolve escalated issues, and implement scalable solutions that improve campaign execution and mitigate risk.
• Partner with agency leadership and other lines of business to standardize processes, improve collaboration, and support the continued growth of the Creative Operations function.

Job description

Agency: PHd Job Function: Creative Job Subfunction: Creative Services and Administration

Job Description: As a Director of Creative Operations, you will lead the team responsible for the successful execution of digital media campaigns, ensuring operational efficiency, accuracy, and consistency. You will oversee team performance, strengthen client relationships, and establish scalable processes that support evolving business needs. You’ll serve as a strategic partner across internal teams, clients, and creative agencies, driving cross-functional collaboration, optimizing workflows, and identifying opportunities for operational improvement. This role is critical in shaping the Creative Operations function, developing talent, and ensuring teams are positioned to deliver against client and agency objectives.

Core responsibilities

• Lead, mentor, and develop the Creative Operations team, fostering a culture of accountability, collaboration, and professional growth.
• Provide strategic oversight of creative operations across digital media campaigns, ensuring accurate, efficient, and timely execution.
• Establish and maintain strong client relationships, serving as a trusted partner on creative operations strategy, processes, and campaign delivery.
• Define, implement, and optimize Creative Operations workflows, best practices, and standard operating procedures to improve efficiency and consistency across teams.
• Collaborate with internal department leads across Strategy, Investment, Activation, Ad Operations, and Creative Production to establish clear responsibilities, strengthen communication, and identify process efficiencies.
• Oversee team capacity, resource allocation, and performance while supporting employee development, engagement, and morale.
• Proactively identify operational challenges, resolve escalated issues, and implement scalable solutions that improve campaign execution and mitigate risk.
• Partner with agency leadership and other lines of business to standardize processes, improve collaboration, and support the continued growth of the Creative Operations function.

Desired Qualifications

• 7+ years of experience in creative operations, campaign management, or a related role within media, advertising, or marketing, including experience leading teams.
• Demonstrated success managing and developing teams, overseeing operational performance, and driving process improvements.
• Proven ability to establish scalable workflows, manage complex initiatives, and lead cross-functional collaboration.
• Strong client relationship management skills, with the ability to influence stakeholders and communicate effectively across all levels.
• Strong understanding of digital media operations, creative specifications, quality assurance, and campaign execution.
• Excellent leadership, organizational, problem‑solving, and project management skills.
• Proficiency in Microsoft Office, Google Workspace, and project management tools; knowledge of Google Campaign Manager 360 or Studio is a plus.
• Knowledge and skills typically acquired through the completion of undergraduate studies in advertising, marketing, or a related field.

$90,000 - $215,000

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in‑office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.

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