Director, Corporate Facilities

Sitel Corp.; Northern (KY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Foundever, a global CX leader, is seeking a Director, Corporate Facilities to deliver safe, efficient, and compliant facility operations for occupants across regions. You will oversee asset lifecycle, energy efficiency, and renewable/carbon offsets, manage staff and subcontractors, and ensure SLAs are met while aligning with regional facilities teams.

You will drive preventive maintenance plans, lead incident response, coordinate cross-location reporting, and develop monthly financial reports

Qualifications

• 5+ years in facilities management with supervisory experience.
• Experience in BPO/CX environment preferred.
• Degree in facility/property management or equivalent.

Responsibilities

• Lead daily operations of facilities and maintenance teams.
• Deliver preventive maintenance plans and manage work orders.
• Oversee asset lifecycle, energy efficiency, and sustainability efforts.
• Coordinate across locations for reporting and SLAs.
• Direct incident response with stakeholders and subcontractors.
• Manage budgets, CAPEX, and financial reporting for leadership.

Skills

Facilities management

Leadership

CX setting

Education

Facility/Property Management degree

Job description

Remote, Any Location, US Remote, Any Location, US Remote, Any Location, US Remote, Any Location, US Remote, Any Location, US Remote, Any Location, US Remote, Any Location, US Remote, Any Location, US Remote, Any Location, US Remote, Any Location, US Remote, Any Location, US

Job Description

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

As the Director, Corporate Facilities you will be responsible for providing a safe and comfortable working environment for all occupants and maintaining well-organized facility operations/ maintenance programs focused on preserving and enhancing value of Foundever facilities. You will ensure compliance with relevant in-country legislation in terms of statutory maintenance, health, safety, and environmental Management. As part of your role you will also carry out assignments requiring comprehensive knowledge related to asset lifecycle management, energy efficiency, and renewable/carbon offsets. Managing delegated staff members and sub-contractors to ensure services are delivered in accordance to service level agreements and in support of the regional facilities team will be included in your scope.

Responsibilities

• Initiate, direct, monitor and control daily performance of operations, maintenance and facility team members and ensure that all activities are performed.
• Deliver the plan preventive maintenance and ensure all work orders and assignments are completed.
• Inspect facilities on an on-going basis to determine the efficiency and effectiveness of all facility personnel and level of service provider.
• Responsible for condition surveys (as needed) and populating the forward maintenance data base.
• Take on ownership for any incident and ensure prompt escalation and undertake a command and control capacity working with peers, direct reports and subcontractors to steer the incident to closure.
• Manage all changes within the critical environment and ensure proper documentation, notification period and approvals are obtained from stakeholders.
• Submit/update regular operational reporting for each building in the assigned sub-region.
• Coordinate with team members (based in other locations) for the collection and consolidation of monthly operating and performance related reporting across the wider Asia Pacific region. Involves collaboration with other Facilities Management colleagues for the collection of data and information and assembly of same into client ready reporting templates and summaries.
• Develops and presents monthly financial reports to Ameripac Leadership. Assembles annual SGA and CAPEX budgets

Qualifications & Competencies

At least 5-7 years of facilities management experience, with 5+ years of supervisory/leadership experience, preferably in a BPO CX Setting.

Preferred Degree or Higher Education Qualification in Facility/ Property Management, Building Services or its equivalent and/or equivalent experience;