Director, Core Infrastructure

Rockefeller Philanthropy Advisors; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Rockefeller Philanthropy Advisors is seeking a Director, Core Infrastructure to lead strategic direction, governance, and evolution of the organization’s technology environment for a secure, remote-first global workforce. Reporting to the VP, Technology, the role will drive end-user computing, IAM, cloud platforms, and disaster recovery, balancing risk, scalability, and cost in service of the mission.

You will set standards, oversee incident response, and partner with stakeholders across

Qualifications

• Experience leading large-scale infrastructure programs.
• Strong governance and risk management skills.
• Ability to align technology with nonprofit mission.

Responsibilities

• Lead the strategic direction, governance, and continuous evolution of the organization's user infrastructure environment, including endpoint computing and IAM.
• Establish enterprise standards and roadmaps for device lifecycle management and workforce technology.
• Govern identity and access management strategy, controls, and standards to improve security and compliance.
• Drive service excellence and measurable outcomes for global technology support services and ITIL-based service management.
• Define enterprise device and digital workplace strategy, including policies for endpoint management and acceptable use.

Job description

Rockefeller Philanthropy Advisors (RPA) is a nonprofit organization that currently advises on and manages more than $400 million in annual giving by individuals, families, corporations and major foundations. Rockefeller Philanthropy Advisors accelerates philanthropy in pursuit of a just world.Continuing the Rockefeller family's legacy of thoughtful, effective philanthropy, RPA remains at the forefront of philanthropic growth and innovation, with a diverse team led by experienced grantmakers with significant depth of knowledge across the spectrum of issue areas. Founded in 2002, RPA has grown into one of the world's largest philanthropic service organizations and, as a whole, has facilitated more than $3 billion in grantmaking to nearly 70 countries. RPA serves as a fiscal sponsor for more than 120+ projects, providing governance, management and operational infrastructure to support their charitable purposes. For more information, please go to www.rockpa.org.

Role Overview

The Director, Core Infrastructure is responsible for the strategic leadership, governance, and evolution of the organization's infrastructure ecosystem, ensuring secure, reliable, and resilient technology services that enable a global, remote-first workforce. Reporting to the VP, Technology, the Director translates the broader technology vision into the strategy, priorities, and roadmap for core infrastructure capabilities, including end-user computing, identity and access management, cloud platforms, service operations, cybersecurity enablement, and disaster recovery. The Director anticipates emerging technology, security, and operational risks, establishes long-term infrastructure strategies and standards, and resolves critical issues with lasting impact across functions ensuring infrastructure investments and capabilities align with organizational priorities, regulatory requirements, and future growth.

Role Accountabilities

User Infrastructure Strategy and Governancernance

• Lead the strategic direction, governance, and continuous evolution of the organization's user infrastructure environment, including endpoint computing, asset management, identity and access management, and end-user technology services.
• Establish enterprise standards, policies, and long-term roadmaps for device lifecycle management and workforce technology, ensuring secure, scalable, and cost-effective technology solutions.
• Govern identity and access management strategy, controls, and standards to strengthen security, support compliance requirements, and enable a seamless user experience across the organization.

User Support Services

• Ensure technology support services deliver a consistently high-quality user experience by driving service excellence, operational effectiveness, and measurable outcomes across the organization's global workforce.
• Set the strategic direction for Information Technology Infrastructure Library-based service management, including Service Strategy, Service Design, Service Transition, Service Operation and continual Service Improvement, establishing policies, performance expectations, and continuous improvement initiatives for incident, request, and support service delivery.

Device & User Computing Strategy

• Define and lead the organization's enterprise device and digital workplace strategy, establishing long-term direction for endpoint technologies, operating platforms, workforce productivity tools, and modern workplace capabilities.
• Evaluate emerging technologies and investment opportunities, setting strategic priorities that balance user experience, security scalability, operational efficiency, and cost effectiveness.
• Establish enterprise-wide policies, standards, and governance for endpoint management, software deployment, and acceptable use, ensuring alignment with organizational objectives, risk management requirements, and technology roadmaps.

Information Security Operations

• Direct infrastructure security operations and risk management activities to ensure the organization's technology environment remains secure, compliant, and resilient.
• Partner with CISO resources to establish and embed infrastructure security strategies, standards, and operational controls that effectively manage enterprise risk and support organizational objectives.
• Direct security operations within the infrastructure environment, ensuring the effectiveness of vulnerability management, endpoint protection, incident response, and remediation programs.
• Monitor security performance, control effectiveness, and compliance outcomes, driving continuous improvement and ensuring readiness for regulatory, audit, and organizational requirements.
• Ensure infrastructure services and operations align with data protection obligations, privacy requirements, and industry standards, proactively addressing emerging risks and evolving compliance expectations.
• Lead the infrastructure response to significant security incidents and cyber events, coordinating cross-functional partners to