Executive Director – Strategic Initiatives & Transformation

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 180,000 - 270,000; Full time

Job summary

JPMorgan Chase & Co. seeks an Executive Director to lead strategic transformation initiatives within Infrastructure Platforms Client Solutions (IPCS).

You will drive cross-functional programs from concept to execution, partnering with business, technology, and operations teams to deliver measurable client and business value. You will shape the transformation agenda across IPCS, develop compelling business cases, and oversee governance, risk, and executive communications to enable informed

Qualifications

• 7+ years of experience or equivalent leading strategic initiatives, business transformation programs, technical programs, or enterprise change efforts within large organizations.
• Demonstrated proficiency in opportunity assessment, business case development, prioritization, governance, and execution of complex transformation initiatives.
• Advanced analytical reasoning skills with structured problem-solving and root-cause analysis.
• Proven ability to lead through ambiguity, manage dependencies, and drive cross-functional initiatives from concept to implementation.
• Executive communication and stakeholder management to influence outcomes across business, technology, and operations.
• Experience using enterprise-authorized AI capabilities to support program management workflows with strong validation habits and data sensitivity awareness.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use.

Responsibilities

• Lead the identification, assessment, and advancement of strategic transformation opportunities across IPCS, aligning initiatives with client and organizational priorities.
• Apply analysis and problem-solving to define opportunities, identify root causes, evaluate solutions, and shape transformation initiatives.
• Develop business cases, value assessments, prioritization approaches, and implementation strategies to support investments and execution.
• Drive cross-functional initiatives from discovery through mobilization and execution, managing dependencies, risks, and roadblocks.
• Foster relationships across business, technology, and operations to build alignment and influence decisions.
• Champion governance and value realization through performance insights and continuous improvement practices.
• Use enterprise AI capabilities to accelerate program planning and executive reporting while ensuring data handling compliance.
• Promote reuse-first, AI-assisted practices for governance and delivery standards.

Skills

Strategic initiatives

Transformation programs

Executive communication

Stakeholder management

Analytical reasoning

AI governance

Ambiguity management

Risk & data sensitivity

Tools

Jira

Align

Smartsheet

Clarity

ServiceNow

Power BI

Tableau

Job description

As an Executive Director within Infrastructure Platforms Client Solutions (IPCS) Ops Enablement & Transformation, you will lead complex, cross-functional strategic initiatives and transformation opportunities that improve client and business outcomes across Infrastructure Platforms. Your advanced analytical reasoning and strategic planning skills will enable you to identify and assess opportunities, develop business cases, establish prioritization approaches, and shape solutions that support informed investment and execution decisions. You will partner with business, technology, and operational stakeholders to navigate ambiguity, align priorities, and mobilize initiatives from concept through execution. In this pivotal role, you will help shape the transformation agenda across IPCS and drive measurable business value.

Job Responsibilities

• Lead the identification, assessment, and advancement of strategic transformation opportunities across IPCS, aligning initiatives with client and organizational priorities
• Apply structured analysis and problem-solving to define opportunities, identify root causes, evaluate potential solutions, and shape actionable transformation initiatives
• Develop business cases, value assessments, prioritization approaches, and implementation strategies to support informed investment and execution decisions
• Drive complex, cross-functional initiatives from opportunity discovery through mobilization and execution, managing dependencies, risks, and roadblocks
• Foster strong relationships across business, technology, and operational stakeholders to build alignment, influence decisions, and drive beneficial outcomes
• Champion continuous improvement through consistent governance, performance insights, and value realization practices that strengthen transformation outcomes
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements.
• Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards.

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise leading strategic initiatives, business transformation programs, technical programs, or enterprise change efforts within large organizations
• Demonstrated proficiency in opportunity assessment, business case development, prioritization, governance, and execution of complex transformation initiatives
• Advanced analytical reasoning skills, applying structured problem-solving and root-cause analysis to complex business, technical, and operational challenges
• Proven ability to lead through ambiguity, manage dependencies, and drive complex cross-functional initiatives from concept through implementation
• Advanced expertise in executive communication and stakeholder management, establishing productive relationships and influencing outcomes across business, technology, and operational teams
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.

Preferred qualifications, capabilities, and skills

• Experience leading transformation programs specifically within Infrastructure / Platform / IT Operations organizations (compute, storage, network, end-user, SRE, tooling).
• Proven track record delivering portfolio governance (intake, prioritization, stage gates, OKRs/KPIs, benefits/value realization) at enterprise scale.
• Strong financial/strategic analysis skills (business case modeling, ROI/TCO, capacity/efficiency economics, investment trade-offs).
• Background in operating model design (process, controls, RACI, service management) and scaling continuous improvement.
• Deep familiarity with Agile at scale / product operating models (e.g., SAFe, Lean Portfolio Management) and hybrid delivery governance.
• Experience driving complex change across regulated environments (risk/controls, audit readiness, policy adherence).
• Hands-on expertise with program/portfolio tooling (e.g., Jira/Align, Smartsheet, Clarity, ServiceNow, Power BI/Tableau) and executive-ready reporting.