Process Improvement Director (US)

Elevance Health; Chicago (IL); Hybride; USD 110 000 - 198 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits package

Equity stock purchase program

401(k) contribution

Paid holidays

Paid time off

Résumé du poste

Elevance Health seeks a Process Improvement Director to lead enterprise-wide continuous improvement initiatives using Lean Six Sigma and advanced problem-solving. The role requires Black Belt-level expertise to identify opportunities, develop best practices, and drive measurable outcomes.

Expect cross-functional alignment and travel to worksites as needed. The position emphasizes end-to-end process optimization, governance, and executive-ready data-driven recommendations within a hybrid,

Qualifications

• Requires a BA/BS in a related field and minimum of 10 years of process improvement experience.
• Equivalent education and experience may be considered.

Responsabilités

• Lead enterprise-wide continuous improvement efforts using Lean Six Sigma and operational excellence principles.
• Identify opportunities and implement best practices to drive measurable business outcomes.
• Develop metrics to track performance and goal achievement.
• Organize and direct project teams; travel to worksites as necessary.

Connaissances

Process improvement

Project management

Business analysis

Leadership

Lean Six Sigma

Formation

BA/BS in a related field

Description du poste

Process Improvement Director (US)

Anticipated End Date: 2026-10-24

Location

This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Job Description

The Process Improvement Director is responsible for leading enterprise-wide continuous improvement efforts through the application of Lean Six Sigma methodologies, process optimization strategies, and operational excellence principles. The ideal candidate will have deep knowledge of Lean Six Sigma tools and techniques, Black Belt certification or equivalent advanced experience, to identify opportunities for improvement, develop and implement best practices and continuous improvement to drive measurable business outcomes.

Impact

• Proactively identifies opportunities for improvement.
• Researches, develops, and implements related best practices.
• Develops metrics to track performance and goal achievement.
• Serves as internal consultant relative to continuous improvement initiatives.
• Identifies and develops plans to improve performance to be incorporated enterprise wide.
• Organizes and directs project team members.
• Travels to worksite and other locations as necessary.

Minimum Qualifications

• Requires a BA/BS in a related field and minimum of 10 years of process improvement experience with planning, project management, business analysis, and leadership role experience.
• Or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Healthcare payer space strongly preferred.
• Deep knowledge and experience applying Lean Six Sigma tools and techniques, Black Belt certification or equivalent structured problem-solving methodologies to solve complex business problems strongly preferred.
• Strong end-to-end thinking, including identifying impacted stakeholders, assessing downstream implications, and driving cross-functional alignment preferred.
• Demonstrated ability to develop and present data-driven business recommendations, including cost/benefit, risk, opportunity, and tradeoff analysis preferred.
• Strong evidence-based reasoning, using data, benchmarks, case studies, and other relevant information to support recommendations preferred.
• Ability to translate complex analysis into clear, executive-level insights and recommendations preferred.
• Strong project leadership and ownership, with the ability to independently drive projects while effectively leveraging and coordinating project team members preferred.
• Ability to manage multiple priorities and projects, balancing hands-on execution with project and stakeholder leadership preferred.
• Process mapping experience using Business Process Model and Notation (BPMN) or flowchart shapes preferred.

Salary and Locations

• For candidates working in person or virtually in the below locations, the salary_ range for this specific position is $110,160 to $198,288.
• Location(s): Connecticut, Illinois, Maryland, New York, and Virginia.

Benefits

• In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources.

Job Details

Job Level: Director

Equivalent Workshift: Job Family: BSP > Process Improvement

Vaccination Requirements

Elevance Health requires all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Equal Employment Opportunity

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Accommodation and Equitable Access

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Company Culture and Purpose

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

Fueled by our bold purpose to improve the health of humanity, we are transforming from a traditional health benefits organization into a lifetime trusted health partner.

Our nearly 100,000 associates serve approximately 100M+ people, at every stage of health. We address a full range of needs with an integrated whole health approach, powered by industry-leading capabilities and a digital platform for health.

Governance and Compliance

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.