Director Continuous Value Improvement

Elevance Health; Dearborn (MI); Hybrid; USD 144,000 - 259,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive and recognition programs

Equity stock purchase plan

401k contribution

Job summary

Elevance Health seeks a Director of Continuous Value Improvement to strengthen our ability to anticipate operational challenges and drive improvements. You will lead performance management, leading indicators, scenario analysis, and risk assessment to guide timely leadership decisions.

Responsibilities include establishing an integrated performance framework, identifying early signals, leading scenario analysis, translating findings into decision support, coordinating reviews with leaders, and

Qualifications

• BA/BS in a related field with at least 5 years progressive experience in process improvement or similar.
• Minimum 4 years of management experience; Six Sigma Certification required or obtained within a reasonable time of hire.
• Experience in healthcare operations or regulated environments; familiarity with performance-management practices is preferred.

Responsibilities

• Establish an integrated performance framework linking enterprise priorities to outcomes, leading indicators, and accountable owners.
• Identify early signals of performance deterioration, emerging risks, and opportunities for improvement.
• Lead scenario analysis to evaluate potential operational developments, clarify assumptions, and recommend contingency actions.
• Translate complex findings into concise decision support, including the issue, likely drivers, options, trade-offs, and recommended response.
• Coordinate diagnostic reviews with business and functional leaders to distinguish symptoms from underlying causes.
• Define intervention triggers and escalation recommendations in partnership with accountable business owners.
• Guide analytical priorities and the development of dashboards, scorecards, and recurring performance reviews.
• Track the effectiveness of interventions and recommend adjustments when results fall short.
• Partner with Finance to align operational performance insights with financial implications and validated benefit measures.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Skills

Leadership

Process improvement

Analytical thinking

Stakeholder management

Education

BA/BS in related field

Six Sigma Certification

Advanced degree preferred

Tools

Business Intelligence platforms

Job description

Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Director Continuous Value Improvement strengthens Carelon Health’s ability to anticipate operational challenges and act before they become material performance issues. This role combines performance management, leading indicators, scenario analysis, and emerging-risk assessment to guide timely leadership decisions.

How You Will Make An Impact

• Establish an integrated performance framework linking enterprise priorities to meaningful outcomes, leading indicators, and accountable owners.
• Identify early signals of performance deterioration, emerging risks, and opportunities for improvement.
• Lead scenario analysis to evaluate potential operational developments, clarify assumptions, and recommend contingency actions.
• Translate complex findings into concise decision support, including the issue, likely drivers, options, trade-offs, and recommended response.
• Coordinate diagnostic reviews with business and functional leaders to distinguish symptoms from underlying causes.
• Define intervention triggers and escalation recommendations in partnership with accountable business owners.
• Guide analytical priorities and the development of dashboards, scorecards, and recurring performance reviews.
• Track the effectiveness of interventions and recommend adjustments when results fall short.
• Partner with Finance to align operational performance insights with financial implications and validated benefit measures.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Minimum Qualifications

• Requires a BA/BS in a related field and minimum of 5 years related progressive experience, including experience in process improvement, minimum of 4 years management experience; or any combination of education and experience, which would provide an equivalent background. Six Sigma Certification required or obtained within a reasonable time of hire.

Preferred Skills, Capabilities And Experiences

• Experience in healthcare operations or another complex, regulated environment.
• Experience designing enterprise performance-management practices.
• Familiarity with business-intelligence platforms and improvement methodologies.
• Advanced degree in a relevant discipline.
• Progressive experience in performance management, operational analytics, strategy, or business improvement.
• Demonstrated ability to develop performance measures and use evidence to influence executive decisions.
• Experience with forecasting, scenario analysis, root-cause analysis, and translating uncertainty into practical recommendations.
• Strong financial and operational acumen.
• Ability to lead cross-functional problem-solving and communicate analytical findings clearly to nontechnical audiences.

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $143,840 to $258,912.

Location(s): Woodland Hills, CA; Wallingford, CT; Chicago, Il; Las Vegas, NV; New York City, NY; Richmond, VA; Seattle, WA.

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.