Process Improvement Director

Elevance Health; Chicago (IL); Hybrid; USD 110,000 - 190,000; Full time

Job summary

Elevance Health in Chicago is seeking a Process Improvement Director to lead data-driven performance initiatives. The role requires in-office presence three days per week with hybrid/onsite flexibility and occasional travel from time to time.

You will develop dashboards, scorecards, and recurring reports, gather and validate data from approved sources, document metric definitions and data lineage, and analyze trends to diagnose drivers of performance.

Qualifications

• Requires a BA/BS in a related field and minimum of 10 years of process improvement experience with planning, project management, business analysis, and leadership role experience; or any combination of education and experience, which would provide an equivalent background.

Responsibilities

• Develop and maintain dashboards, scorecards, and recurring reports aligned with agreed business priorities.
• Gather, prepare, reconcile, and validate data from approved sources.
• Document metric definitions, calculation methods, assumptions, and data lineage to support consistent interpretation.
• Analyze trends, variances, and potential drivers of operational performance.
• Support leading-indicator development, scenario analysis, and early-warning reporting.
• Prepare concise summaries explaining key findings, implications, limitations, and questions requiring further investigation.
• Track initiative milestones and outcome measures in partnership with program and business owners.
• Conduct targeted analyses for the President’s Office and enterprise mission teams.
• Improve reporting efficiency through standardization and appropriate automation.
• Travel to worksite and other locations as necessary.

Skills

Operational analysis

Data visualization

SQL data queries

Statistics & trends

Attention to detail

Explain findings

Healthcare data

BI platforms

Automating reports

Forecasting

Education

BA/BS in related field

Tools

Spreadsheet tools

Data visualization tools

Job description

Process Improvement Director

Anticipated End Date: 2026-10-27

Location

This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

How you will make an impact

• Develop and maintain dashboards, scorecards, and recurring reports aligned with agreed business priorities.
• Gather, prepare, reconcile, and validate data from approved sources.
• Document metric definitions, calculation methods, assumptions, and data lineage to support consistent interpretation.
• Analyze trends, variances, and potential drivers of operational performance.
• Support leading-indicator development, scenario analysis, and early-warning reporting.
• Prepare concise summaries explaining key findings, implications, limitations, and questions requiring further investigation.
• Track initiative milestones and outcome measures in partnership with program and business owners.
• Conduct targeted analyses for the President’s Office and enterprise mission teams.
• Improve reporting efficiency through standardization and appropriate automation.
• Travels to worksite and other locations as necessary.

Minimum Qualifications

• Requires a BA/BS in a related field and minimum of 10 years of process improvement experience with planning, project management, business analysis, and leadership role experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Experience performing business or operational analysis and presenting findings to stakeholders.
• Proficiency in spreadsheet analysis and data visualization.
• Ability to query, combine, and validate data using SQL or comparable analytical tools.
• Understanding of descriptive statistics, trend analysis, and performance measurement.
• Strong attention to detail, documentation practices, and problem-solving skills.
• Ability to explain findings clearly and manage competing analytical requests.
• Experience working with healthcare operational data.
• Familiarity with the organization’s approved business-intelligence and data platforms.
• Experience automating recurring reporting.
• Exposure to forecasting, process improvement, or program evaluation.

Salary and Benefits

For candidates working in person or virtually in the below locations, the salary_ range for this specific position is $110,160 to $190,026.

Location(s): Woodland Hills, CA; Chicago, Il; Hanover, MD; Las Vegas, NV; Ashburn, VA; Norfolk, VA; Seattle, WA.

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level

Director

Job Family

BSP > Process Improvement

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success – for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Please visit the Contract Worker Community Page.

Elevance Health is an Equal Opportunity Employer/Disability/Veterans.