Process Improvement Director (US)

Elevance Health; Wallingford (CT); Hybrid; USD 110,000 - 198,000; Full time

Job summary

Elevance Health is seeking a Process Improvement Director to lead enterprise-wide Lean Six Sigma initiatives. The role requires deep expertise in process optimization, Black Belt-level problem solving, and cross-functional leadership to deliver measurable business outcomes.

The ideal candidate will have a BA/BS in a related field and 10+ years of process improvement experience, with healthcare payer background preferred. This role supports a hybrid in-office/virtual model, with travel as needed.

Qualifications

• BA/BS in a related field required with 10+ years of process improvement experience or equivalent
• Lean Six Sigma Black Belt certification or equivalent advanced experience preferred
• Healthcare payer space experience strongly preferred
• Deep knowledge of Lean Six Sigma tools and techniques to drive measurable outcomes
• Strong cross-functional leadership and data-driven decision making

Responsibilities

• Identify opportunities for improvement across the enterprise
• Develop and implement best practices and continuous improvement initiatives
• Create metrics to track performance and goal achievement
• Serve as internal consultant for continuous improvement initiatives
• Lead enterprise-wide projects and coordinate cross-functional teams
• Travel to worksites as necessary

Skills

Lean Six Sigma

Black Belt

Change management

Leadership

Education

BA/BS in related field

Tools

BPMN

Job description

Anticipated End Date

2026-10-24

Position Title

Process Improvement Director (US)

Job Description

Process Improvement Director

Location

This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Process Improvement Director is responsible for leading enterprise-wide continuous improvement efforts through the application of Lean Six Sigma methodologies, process optimization strategies, and operational excellence principles. The ideal candidate will have deep knowledge of Lean Six Sigma tools and techniques, Black Belt certification or equivalent advanced experience, to identify opportunities for improvement, develop and implement best practices and continuous improvement to drive measurable business outcomes.

How you will make an impact

• Proactively identifies opportunities for improvement.
• Researches, develops, and implements related best practices.
• Develops metrics to track performance and goal achievement.
• Serves as internal consultant relative to continuous improvement initiatives.
• Identifies and develops plans to improve performance to be incorporated enterprise wide.
• Organizes and directs project team members.
• Travels to worksite and other locations as necessary.

Minimum Qualifications

• Requires a BA/BS in a related field and minimum of 10 years of process improvement experience with planning, project management, business analysis, and leadership role experience. or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Healthcare payer space strongly preferred.
• Deep knowledge and experience applying Lean Six Sigma tools and techniques, Black Belt certification or equivalent structured problem-solving methodologies to solve complex business problems strongly preferred.
• Strong end-to-end thinking, including identifying impacted stakeholders, assessing downstream implications, and driving cross-functional alignment preferred.
• Demonstrated ability to develop and present data-driven business recommendations, including cost/benefit, risk, opportunity, and tradeoff analysis preferred.
• Strong evidence-based reasoning, using data, benchmarks, case studies, and other relevant information to support recommendations preferred.
• Ability to translate complex analysis into clear, executive-level insights and recommendations preferred.
• Strong project leadership and ownership, with the ability to independently drive projects while effectively leveraging and coordinating project team members preferred.
• Ability to manage multiple priorities and projects, balancing hands-on execution with project and stakeholder leadership preferred.
• Process mapping experience using Business Process Model and Notation (BPMN) or flowchart shapes preferred.

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $110,160 to $198,288.

Location(s): Connecticut, Illinois, Maryland, New York, and Virginia.

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level

Director Equivalent

Job Family

BSP > Process Improvement

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE:

Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.