Director, Consumer Analytics & Growth Operations

Collectors; Santa Ana (CA); Hybrid; CAD 232,000 - 306,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Flexible hours

Vacation & Holidays

Employee Discounts

Job summary

Collectors is the leading creator of innovative technology for collectors, driving analytics and operations across PSA Grading. The Director, Consumer Analytics & Business Operations will guide the analytics strategy and oversee two director reports from the Santa Ana office, with remote or hybrid options.

You will collaborate with Data, Pricing, Product, and Finance to craft metrics, lead hands-on analyses, and shape strategic recommendations for executive stakeholders; strong communication and

Qualifications

• 8+ years in business analytics, product analytics, or consulting (ideally in a D2C business).
• Bachelor’s degree or equivalent practical experience; Master’s in a quantitative field is a bonus.
• Proven track record developing talent and leading a team of analysts.
• Skilled communicator who distills complex analysis into actionable recommendations for senior leadership.
• Strategic thinker with strong business judgment and bias for action.
• Expert in SQL and data abstraction, with fluency in BI/visualization tools (Tableau/Lightdash).
• AI-forward with hands-on experience using Claude to speed up analysis and integrate AI into BI tooling.

Responsibilities

• Set strategic direction for PSA Grading Analytics and Business Operations; own measurement across these areas.
• Operate as a player-coach: hands-on analysis while managing two direct reports.
• Partner with Data, Pricing, Product, and Finance to define key metrics and frameworks.
• Lead deep-dive analyses; synthesize findings into recommendations for executives.
• Identify and drive process improvements across analytics and business operations.
• Establish best practices for reporting, forecasting, experimentation, and AI-enabled insights.

Skills

Business analytics

Product analytics

Team leadership

SQL

BI tools (Tableau/Lightdash)

dbt

AI tools (Claude)

Education

Bachelor's degree

Master's degree in quantitative field

Tools

Tableau

Lightdash

dbt

Claude

Job description

Collectors is the leading creator of innovative technology for collectors, driving analytics and operations across PSA Grading. The Director, Consumer Analytics & Business Operations will guide the analytics strategy and oversee two director reports from the Santa Ana office, with remote or hybrid options.

You will collaborate with Data, Pricing, Product, and Finance to craft metrics, lead hands-on analyses, and shape strategic recommendations for executive stakeholders; strong communication and