Director, Consumer Acquisition & Engagement Program Mgmt

Mastercard; Purchase (NY); On-site; USD 179,000 - 305,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Tuition reimbursement

Paid vacation and sick leave

Fitness reimbursement

Job summary

Mastercard is seeking a Director of U.S. Consumer Acquisition and Engagement (CAE) in Purchase, New York. This role focuses on driving loyalty and customer engagement, ensuring measurable business outcomes for clients. Responsibilities include managing strategic relationships, providing insights, and steering program governance to achieve client KPIs. Ideal candidates will have a strong background in customer success, account management, and the fintech ecosystem. The position offers an attractive compensation package, including a competitive salary and comprehensive benefits.

Qualifications

• Background in customer success, account management, or consulting for enterprise SaaS.
• Experience with loyalty, CRM, marketing, or customer engagement programs.
• Proven track record of hitting renewal targets and driving incremental value.
• Strong cross-functional leadership skills to align teams.
• General fluency in the marketing technology ecosystem.

Responsibilities

• Drive adoption and ensure clients achieve KPIs tied to engagement and retention.
• Serve as the primary point of contact for assigned accounts.
• Provide best practices and data-driven insights for loyalty program success.
• Conduct regular business reviews and status updates.
• Identify opportunities for account expansion and cross-sell Mastercard solutions.

Skills

Customer success management

Account management

Strategic thinking

Analytical skills

Communication skills

Tools

Salesforce

Loyalty platforms

Analytics solutions

Job description

Mastercard is seeking a Director of U.S. Consumer Acquisition and Engagement (CAE) in Purchase, New York. This role focuses on driving loyalty and customer engagement, ensuring measurable business outcomes for clients. Responsibilities include managing strategic relationships, providing insights, and steering program governance to achieve client KPIs. Ideal candidates will have a strong background in customer success, account management, and the fintech ecosystem. The position offers an attractive compensation package, including a competitive salary and comprehensive benefits.