Director, Consumer Growth & Loyalty Programs (US)

Mastercard; Purchase (NY); On-site; USD 179,000 - 305,000; Full time

Job summary

Mastercard seeks a seasoned Program Manager for its Loyalty Solutions team in Purchase, NY. The role partners with enterprise clients to drive adoption and measurable outcomes through our loyalty and customer engagement platform.

You will deliver value, foster relationships, and align internal teams to client objectives. Key focus areas include driving adoption, delivering insights, and guiding best practices.

Qualifications

• Experience in program management for loyalty or customer engagement.
• Proven track record in renewal, value delivery, and contract retention.
• Strong ability to translate data into actionable insights.

Responsibilities

• Drive Adoption & Value: Evangelize the loyalty platform and help clients hit KPIs for engagement and retention.
• Relationship Management: Be the primary contact for accounts with Marketing, CRM, Loyalty and Exec teams.
• Strategic Guidance: Share best practices, use cases, and playbooks for loyalty program success; provide data-driven insights.
• Program Governance: Conduct regular business reviews (QBRs) and status updates; coordinate internal resources to meet objectives.
• Growth & Retention: Identify opportunities for expansion and cross-sell Mastercard solutions; ensure renewal readiness.

Skills

Program management

Loyalty programs

Customer success

Marketing

Analytics

Job description

Mastercard seeks a seasoned Program Manager for its Loyalty Solutions team in Purchase, NY. The role partners with enterprise clients to drive adoption and measurable outcomes through our loyalty and customer engagement platform.

You will deliver value, foster relationships, and align internal teams to client objectives. Key focus areas include driving adoption, delivering insights, and guiding best practices.