Director, Connected Commerce & Value Solutions

Acosta, Inc.; Jacksonville (FL); On-site; USD 150,000 - 230,000; Full time

Job summary

Acosta is seeking a Connected Commerce Client Solution leader to bridge client challenges with Acosta Group’s omnichannel commerce solutions. You will drive value-based selling, technology demos, and PoVs, aligning client pain points with digital shelf, eCommerce, and retail media capabilities.

You will own the technical win through scoping requirements, orchestrating internal delivery SMEs, and delivering ROI assessments to executive stakeholders, including ROI models and business cases that

Qualifications

• Bachelor's degree in business, digital marketing or related field.
• 10-15+ years in a Pre-Sales, Sales Engineering, or eCommerce technical strategy role, ideally within retail, CPG, or commerce tech sectors (Amazon preferred).
• Deep knowledge of modern commerce landscape, including RMNs, digital shelf analytics, shopper marketing ecosystems, and enterprise eCommerce operations.
• Proven ability to marshal resources, manage internal SMEs, and integrate practice knowledge into solutions.
• Proven track record of building ROI calculators and business cases that translate features into outcomes.
• Excellent storytelling and room leadership from VPs to C-suite.

Responsibilities

• Lead deep-dive discovery to document customer pain points and objectives.
• Scope capabilities across Digital Shelf, eCommerce Management, Shopper Marketing, and Retail Media.
• Translate requirements into tailored connected commerce architectures and proposals.
• Coordinate SMEs from delivery practices to validate solutions and strengthen pitches.
• Deliver customized demonstrations showing how features resolve scoped pain points.
• Lead discussions with client executives to address complex technical, operational, and strategic questions.
• Design and manage pilots or sandbox environments with clear success criteria.
• Create PoV and ROI reports quantifying revenue growth and cost savings.
• Present value realization metrics to client leadership.

Skills

Pre-Sales leadership

ROI modeling

Value-based selling

Presentation skills

Cross-functional leadership

Multi-pilot management

Education

Bachelor's degree in business, digital marketing or related field

Job description

Acosta is seeking a Connected Commerce Client Solution leader to bridge client challenges with Acosta Group’s omnichannel commerce solutions. You will drive value-based selling, technology demos, and PoVs, aligning client pain points with digital shelf, eCommerce, and retail media capabilities.

You will own the technical win through scoping requirements, orchestrating internal delivery SMEs, and delivering ROI assessments to executive stakeholders, including ROI models and business cases that