Director, Community Services — Impactful Care Leadership

Volunteers of America Chesapeake and Carolinas; Greenbelt (MD); On-site; USD 70,000 - 95,000; Full time

Job summary

Volunteers of America Chesapeake and Carolinas is seeking a Director of Community Services in MD to lead community support services, ensure regulatory compliance, and oversee assessment screenings, care plans, and documentation quality.

The role supervises Community Support Specialists, coordinates care meetings, maintains HIPAA and Medicaid standards, and partners with clinical staff to deliver integrated services to vulnerable populations. Strong leadership and regulatory knowledge required.

Responsibilities

• Participate in the assessment of participants’ service needs, and in the development, implementation, and monitoring of the IRP and/or IPP.
• Provide supervision of PRP, TCM, and SE services as required in accordance with COMAR and other regulations for community clients.
• Coordinate and facilitate care meetings and/or groups for clients, addressing the clients’ care needs.
• Communicate with clinical staff concerning participant progress.
• Understand and follow directions from the agency administrator, as well as complying with agency/county directives
• Fiscal year planning and financial responsibilities for the program
• Maintain accurate, timely records for each case manager.
• Overview of the spectrum of mental illness, symptomatology, psychotropic medications and the problems presented in adjusting to life cycle changes.
• Oversee in the supervision of activities, including children’s activities, ensuring that a safe environment is maintained.
• Provide supervision, consultation, guidance, crisis intervention to assist Community Support and other staff.
• Provide group supervision, quality improvement and in-service trainings to the PRP counselor program.
• Perform case intakes by working with referral sources and insurance providers to ensure authorization and verification of PRP, TCM, SE counselors services.
• Maintain case records in accordance with guidelines under HIPPA and other federal and state Medicaid regulations.
• Participate in team staffing to review cases within agency to collaborate and maintain standards/certification.
• Acts as a liaison to other department coordinators and administrators at the agency. Communicate regularly with mental health supervisors to ensure that services are integrated, to problem-solve program issues and to act as a champion for employment. Inform administrators of program successes and challenges at least quarterly.
• Collects clients and processes outcomes monthly. Shares outcomes for the program, as well as for individual practitioners, with the supported employment team quarterly. Helps team set goals for improvement. Reviews individual outcomes with each practitioner, develops written plans for improvement that include assistance from the supervisor, and helps practitioners set goals.

Job description

Volunteers of America Chesapeake and Carolinas is seeking a Director of Community Services in MD to lead community support services, ensure regulatory compliance, and oversee assessment screenings, care plans, and documentation quality.

The role supervises Community Support Specialists, coordinates care meetings, maintains HIPAA and Medicaid standards, and partners with clinical staff to deliver integrated services to vulnerable populations. Strong leadership and regulatory knowledge required.