Director, Community Banking

First National Bank of Omaha; Grand Island (NE); On-site; USD 108,000 - 183,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Time Off Programs

Health Savings Account (HSA)

Job summary

FNBO seeks a Community Banking Relationship Manager to advise business customers, grow deposits and loans, and connect clients with treasury, planning, and credit solutions. You will manage a portfolio with a focus on growth, retention, and risk-aligned decisions, using FNBO tools and processes.

The role emphasizes strategic business development, cross-functional collaboration, and adherence to BSA/AML requirements in a dynamic, onsite environment.

Qualifications

• Bachelor’s Degree or relevant experience.

Responsibilities

• Deliver advice and value for business customers.
• Grow and retain business customer relationships across products.
• Coordinate with product partners to meet customer needs.
• Maintain portfolio of ~50 relationships with emphasis on growth and risk management.

Skills

Relationship management

Commercial lending

Credit analysis

Portfolio management

Business development

Communication skills

Education

Bachelor’s degree or relevant experience

Tools

Salesforce

Precision Lender

IMPAX Collaboration

nCino

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job

The Community Banking Relationship Manager (RM) will deliver advice and value for business customers. They will enable business customer growth and retention in line with credit and risk strategies. The Relationship Manager will bring the bank to the customer by connecting business customers with appropriate products to include but not limited to, commercial deposit accounts, payment products, treasury services, business planning, and credit accounts.

About This Role

Key Accountabilities

• Customer Relationship Management: Help customers be successful by understanding customer needs and matching with FNBO solutions. This will be achieved by alignment with how we will consistently get the work done through the Wholesale Banking Group Behaviors; Proper use of Salesforce, Proper use of Precision Lender, Proper use of IMPAX Collaboration, Full adaption to new way of working in nCino, Be respectful of other roles and process.
• Customer Persona: The Community Banking Relationship Manager will manage portfolio relationships matching the skills, knowledge, and experience of the RM to the needs of the customers in their geography framework. A summary of the customer persona is detailed below: Professionally Managed Business - I'm preserving the tradition of my parents, and creating something even bigger for my kids. Employment tenure - Lifetime, Company size - 100+ employees, Management style - Large, Closely held, Professionally managed. Deliver an Uncommon Understanding for customers and providing advice and value based on the customers financial needs and goals by; 30% time spent acquiring new business, 50% time spent growing existing business, 20% time spent servicing exiting business. Be accountable for managing a portfolio of 50 relationships averaging $50M loans. Be accountable for managing a portfolio of 50 relationships averaging $50M deposits. *Volume-based expectations will be measured per the RM dashboard/scorecard*
• Business Development Activities: Build a portfolio of business customers by delivering advice and value. Build centers of influence (attorney, accountants, and other needed referral sources). RMs will guide, direct and facilitate solutions across all product specialties of the bank for their business customers. Participate and be involved as an active community member. Identify new business customer opportunities and solutions aligned to match customer needs. Oversee portfolio quality focused on growth and retention in line with credit risk. Facilitate product partners and support teams based on customer needs. Negotiate terms and options with customer. Qualify and document opportunities. Set expectations with customer regarding timeline and product document requirements. Leverage technology and tools consistently for data quality. Use sales and prospecting tools and processes, effectively.
• Cross Functional Working Relationships: Partner with others across the diverse footprint of the enterprise to optimize referral opportunities to meet the needs of the business customer. Collaborate with partners across the enterprise to fully optimize meeting the needs of the business customer to accelerate income and growth.
• Compliance: Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. Complete compliance training and adhere to internal procedures and controls, as required. Report any known violations of compliance policy, laws, or regulations. Report any suspicious customer and/or account activity.
• Professionalism/Attendance: Exhibit professional behavior and promote positive working relationships. Maintain regular and predictable attendance.

The Ideal Candidate for This Role

Knowledge, Skills, Education and Experience

• Bachelor’s Degree or relevant experience
• 5+ years of successful commercial lending relationship management experience.
• Ability to build and grow a diverse portfolio of business products with professionally managed businesses.
• Customer-focused thinker
• Strong customer and people relationship skills
• Proficient credit analysis knowledge and skills
• Proven experience prioritizing and handling multiple customer relationships at the same time.
• Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation

Compensation range (base pay): $107,552.00-$182,838.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

Equal Opportunity & Belonging

FNBO believes that the quality of our employee experience is at the heart of our customer experience.

One key pillar of our intended employee experience is Belonging.

Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves - no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC.

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants).

Application Deadline

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

Grow Your Career with FNBO!

For 170 years, our holding company - First National of Nebraska (FNNI) - has grown to more than 4,500 employees with locations in nine states and $35 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, Missouri, South Dakota, Texas and Wyoming. FNBO (First National Bank of Omaha) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you're just beginning your career or taking it to the next level, you'll find your fit here.

Bilingual Careers Internships & Trainee Program

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves - no matter their role or where they are in their journey. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. We stride to represent the communities in which we serve. Learn more here.

Accessibility

Online (Primary Response Hours: M-F, 8a-5p Central) [e-mail] Phone (Available: M-F, 10a-2p; Central) [phone] [phone]