Director, Communications Tools & Governance

J.P. Morgan; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

On-site wellness centers

Tuition reimbursement

Mental health support

Job summary

Chase in New York is seeking a Product Director in Communications to lead the strategy and execution of business-user tooling across the communications lifecycle.

You will partner with Product, Design, Technology, and Control functions to deliver intuitive experiences at scale, balancing usability with governance, risk, and regulatory requirements. This role demands influencing senior stakeholders and driving transformational change.

Qualifications

• Strong understanding of the product development life cycle and data analytics.
• Proven ability to influence senior stakeholders and align teams.
• Experience delivering large-scale transformational initiatives in matrixed organizations.
• Excellent communication and leadership capabilities.

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth.
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
• Owns product performance and is accountable for investing in enhancements to achieve business objectives.
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation.
• Lead the strategy and evolution of business-user tooling across the communications lifecycle, enabling teams to design, build, measure, and optimize customer communications at scale.
• Deeply understand user personas, workflows, and pain points to deliver intuitive experiences that increase efficiency, adoption, and user satisfaction.
• Partner with business leaders to understand emerging priorities and proactively evolve communications capabilities to enable fast execution of strategic initiatives.
• Partner across Product, Design, Technology, and Architecture teams to create an integrated ecosystem of tools and eliminate friction across user workflows.
• Lead large-scale transformational initiatives that improve scalability, automation, speed-to-market, and operational effectiveness.
• Establish strong risk, controls, and governance frameworks that support regulatory and compliance requirements while maintaining a superior user experience.

Skills

Product lifecycle knowledge

Stakeholder management

Strategic leadership

Cross-functional collaboration

Communication skills

Change management

Data analytics

Regulatory/compliance understanding

Influencing senior stakeholders

Job description

Chase in New York is seeking a Product Director in Communications to lead the strategy and execution of business-user tooling across the communications lifecycle.

You will partner with Product, Design, Technology, and Control functions to deliver intuitive experiences at scale, balancing usability with governance, risk, and regulatory requirements. This role demands influencing senior stakeholders and driving transformational change.