Product Manager, Service Communications — Core Card Experience

JPMorganChase; New York (NY); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health care coverage

On-site health centers

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

Chase is seeking a Service Communications Product Manager to lead cross-card communications strategy in Core Card Customer Experience. You will align partners, manage dependencies, and drive initiatives from discovery through delivery in a fast-moving, regulated environment.

You will shape how millions of customers understand and resolve servicing issues digitally, delivering executive-ready materials and a customer-centric roadmap that ties improving self-service to measurable business outcomes.

Qualifications

• 5+ years of product management, delivery, or related experience in financial services.
• Advanced knowledge of product development lifecycle and data analytics.
• Proven ability to lead end-to-end product work from discovery to delivery and iteration.
• Experience collaborating with UX design and research teams.
• Experience authoring business requirements and user stories in Agile environments.
• Experience building and managing product roadmaps and backlogs.
• Strong analytical skills with product metrics, funnels and KPIs.
• Strong written and verbal communication for executive audiences.
• Experience in regulated environments with Legal, Risk, Compliance, or Privacy partners.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Shape and evolve the service communications strategy and roadmap to improve customer awareness and enable digital self-service.
• Connect customer problems and business priorities to identify roadmap opportunities.
• Lead discovery to uncover pain points and align stakeholders on impactful communication solutions.
• Coordinate cross-functional requirements across servicing, design, card, and digital product teams.
• Manage dependencies and establish delivery plans across supporting products and teams.
• Identify, assess, and mitigate delivery risks; bring partners together to maintain momentum.
• Build operating routines with transparency into initiative health, milestones, risks, and decisions.
• Develop executive-ready materials summarizing roadmap progress and opportunities.
• Partner with Legal, Compliance, Risk, and Controls to mitigate risks throughout the product lifecycle.
• Identify and implement improvements to cross-team ways of working and delivery processes.

Skills

Cross-functional leadership

Strategic thinking

Agile delivery

Executive communication

Analytics & metrics

Stakeholder management

Regulated environment

Product lifecycle

Education

Bachelor's degree or equivalent practical experience

Job description

Chase is seeking a Service Communications Product Manager to lead cross-card communications strategy in Core Card Customer Experience. You will align partners, manage dependencies, and drive initiatives from discovery through delivery in a fast-moving, regulated environment.

You will shape how millions of customers understand and resolve servicing issues digitally, delivering executive-ready materials and a customer-centric roadmap that ties improving self-service to measurable business outcomes.