Director, Commercial Strategy & Performance - O&C (Remote)

Hyatt; Chicago (IL); On-site; USD 145,000 - 185,000; Full time

Job summary

Hyatt is seeking a Director of Commercial Strategy for Openings & Conversions to spearhead the commercial launch and ramp of new and transitioning hotels in the United States. The role requires shaping integrated strategies that accelerate market presence and sustainable performance.

The candidate will lead cross-functional teams, align on commercial priorities, and translate insights into actionable plans, driving value for property projects and the Hyatt portfolio.

Qualifications

• Minimum 10 years of commercial, sales, revenue, or related hospitality leadership experience.
• Experience supporting hotel openings, conversions, transitions, or ramp-up.
• Ability to develop and execute integrated commercial strategies across multi-property environments.

Responsibilities

• Lead the development and execution of integrated commercial strategies for new and converting hotels.
• Align cross-functional teams around market positioning and commercial priorities.
• Monitor performance and adjust priorities as market conditions evolve.

Skills

Commercial strategy

Sales leadership

Cross-functional leadership

Data interpretation

Executive presentation

Stakeholder management

Education

Bachelor’s degree in Business/Hospitality/Marketing/Finance

Tools

Hotel analytics platforms

Job description

The Opportunity

Hyatt is seeking a strategic, collaborative, and commercially minded Director, Commercial Strategy, Openings & Conversions to lead the commercial launch and performance acceleration of new, converting, and transitioning hotels. In this role, you will shape and execute integrated commercial strategies that strengthen market presence, accelerate ramp, and position hotels for sustainable performance across diverse markets.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

This role leads the development and execution of integrated commercial strategies for new, converting, and transitioning hotels from early strategy development through stabilization. The Director aligns cross-functional teams around clear market positioning, commercial priorities, activation plans, and measurable performance outcomes so hotels enter the market ready to compete and build sustainable momentum.

• Lead property-specific commercial strategy optimization based on market dynamics, demand potential, brand positioning, customer segments, and competitive conditions.
• Establish clear commercial positioning and go-to-market priorities across Sales, Revenue Management, Marketing, Digital, and Distribution.
• Guide hotels through the commercial ramp lifecycle from pre-opening strategy and activation through post-opening stabilization.
• Partner with property leaders, commercial teams, global support functions, and ownership groups to align priorities, decisions, and execution.
• Assess commercial readiness, identify risks and dependencies, and drive timely resolution or escalation before activation and opening.
• Translate data, market intelligence, and performance trends into practical strategies and prioritized action plans.
• Ensure sales activation, pricing, distribution, marketing, and demand-generation plans work together as an integrated commercial strategy.
• Provide strategic guidance to hotel leadership and ownership, communicating recommendations, risks, and actions with clarity and accountability.
• Monitor commercial performance and leading indicators through stabilization, adjusting priorities and tactics as market conditions evolve.
• Champion consistent ways of working, knowledge sharing, and continuous improvement across the openings and conversions portfolio.

Qualifications

• Minimum 10 years of progressive commercial, sales, revenue, marketing, or related hospitality leadership experience.
• Experience supporting hotel openings, conversions, transitions, or performance ramp-up.
• Demonstrated experience developing and executing integrated commercial strategies in a multi-property, regional, global, or multi-brand environment.
• Strong understanding of hotel commercial disciplines, including Sales, Revenue Management, Marketing, Digital, and Distribution.
• Experience leading complex, cross-functional initiatives and influencing stakeholders without direct authority.
• Strong commercial acumen with the ability to interpret market and performance data and translate insights into action.
• Excellent communication, facilitation, stakeholder management, and executive presentation skills.
• Ability to manage multiple hotel projects, priorities, risks, and timelines in a fast-paced environment.

Experience Preferred

• Bachelor’s degree in Business, Hospitality, Marketing, Finance, or a related field.
• Experience working with hotel owners, operators, and property leadership teams.
• Familiarity with hotel commercial systems, reporting tools, and data analytics platforms.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

The salary range for this position is $145,000 to $185,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.