ASSOCIATE MANAGER, COMMERCIAL ACTIVATIONS – MARKETING – O&C

Hyatt; Chicago (IL); On-site; USD 78,000 - 85,000; Full time

Job summary

Hyatt is seeking an Associate Manager, Marketing Operations, Ramp to drive pre-opening marketing for a global portfolio of hotels. You will coordinate campaigns, digital assets, and reporting aligned with brand standards and ramp plans, partnering with Ramp Sales, Revenue, and Marketing Strategy teams.

The role emphasizes operational excellence, timely delivery, and cross-regional collaboration, with travel up to 5% and a focus on delivering market-ready campaigns and assets that support

Qualifications

• 1–3 years of marketing experience in hospitality, travel, or consumer brand.
• Experience managing multi-property or regional campaigns.
• Strong understanding of digital marketing, brand strategy, and market segmentation.
• Data-driven with experience in marketing analytics platforms.
• Excellent project management, communication, and stakeholder engagement.
• Bachelor’s degree in marketing, communications, or business.

Responsibilities

• Support pre-opening marketing for a rolling portfolio of hotels across global markets.
• Maintain project plans, timelines, trackers, and status updates to support timely delivery across regions and cross-functional teams.
• Coordinate quality-control reviews to confirm the accuracy, brand consistency, and readiness of marketing assets.
• Apply established templates, messaging frameworks, and brand guidelines while accounting for relevant local market needs.
• Support agile marketing workflows by coordinating tasks, deadlines, and handoffs across teams and time zones.
• Assist with activating paid, owned, and earned media tactics to drive awareness and bookings before and after opening.
• Coordinate creative development, content production, and asset delivery to support opening readiness.
• Compile and share campaign performance reports with hotel teams, commercial partners, and ownership groups.
• Organize data, insights, and recommendations to support campaign optimization discussions with marketing leadership.
• Document learnings and best practices from each opening to inform continuous improvement for future launches.
• Travel up to 5%.

Skills

Marketing experience

Digital marketing

Analytics platforms

Project management

Stakeholder engagement

Cross-functional collaboration

Communication skills

Global environment

Education

Bachelor's degree in marketing

Tools

Marketing analytics platforms

Job description

Hyatt Corporate Office

US - IL - Chicago

Commercial Services Strategy & PMO

Professional Staff/Corporate

Full-time

Yearly US Dollar (USD) pay basis

Req ID: CHI015733

The Opportunity

Hyatt seeks an enthusiastic Associate Manager, Marketing Operations, Ramp to join the Operations Ramp Strategy team. In this role, you will be collaborating closely with the broader commercial services team, including Revenue and Sales, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we has and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Associate Manager, Marketing Operations, Ramp supports the planning and execution of pre-opening marketing for a global portfolio of new and converting hotels. The role focuses on operational excellence, accurate execution, and timely delivery of marketing initiatives that strengthen each property’s brand presence and support a successful market entry. Working with marketing leadership and cross-functional partners across regions, the Associate Manager helps deliver campaigns, digital assets, and reporting in alignment with Hyatt brand standards, commercial ramp plans, and local market needs.

This role supports Hyatt’s Commercial Services strategy by coordinating and executing marketing solutions, primarily across the digital ecosystem, that contribute to hotel topline revenue and business objectives. The Associate Manager partners closely with Ramp Sales, Revenue, and Marketing Strategy teams, as well as regional and property stakeholders, to deliver integrated, market-ready campaigns, sales collateral, and essential digital touchpoints, including Hyatt.com hotel pages, digital advertising, and content updates.

Additional responsibilities include:

• Support pre-opening marketing milestones for a rolling portfolio of hotels across global markets.
• Maintain project plans, timelines, trackers, and status updates to support timely delivery across regions and cross-functional teams.
• Coordinate quality-control reviews to confirm the accuracy, brand consistency, and readiness of marketing assets.
• Apply established templates, messaging frameworks, and brand guidelines while accounting for relevant local market needs.
• Support agile marketing workflows by coordinating tasks, deadlines, and handoffs across teams and time zones.
• Assist with activating paid, owned, and earned media tactics to drive awareness and bookings before and after opening.
• Coordinate creative development, content production, and asset delivery to support opening readiness.
• Compile and share campaign performance reports with hotel teams, commercial partners, and ownership groups.
• Organize data, insights, and recommendations to support campaign optimization discussions with marketing leadership.
• Document learnings and best practices from each opening to inform continuous improvement for future launches.
• Travel up to 5%.

Qualifications

Experience Required:

• 1-3 years of marketing experience, ideally in hospitality, travel, or consumer brand.
• Experience managing multi-property or regional campaigns preferred.
• Strong understanding of digital marketing, brand strategy, and market segmentation.
• Data-driven with experience in marketing analytics platforms and performance storytelling.
• Excellent project management, communication, and stakeholder engagement skills.
• Proven ability to work in a fast-paced, decentralized, global environment
• Bachelor’s degree in marketing, Communications, Business, or a related field required

Experience Preferred:

• Hotel/hospitality industry experience
• Outstanding project management, time management, and problem-solving skills
• Experience working in a team-oriented, collaborative environment
• Highly self–motivated and directed with the ability to effectively prioritize and execute tasks while under pressure.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.

The salary range for this position is $78,000 to $85,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.