Senior Manager, Commercial Lead - Studios (Remote Opportunity)

Hyatt; Chicago (IL); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Annual free hotel stays

Flexible work schedule

Headspace subscription

Wellbeing benefits and gym discount

Family assistance policy and paid time

Job summary

Hyatt Corporate Office in Chicago seeks an experienced Commercial Leader to join the Central Services team. You will lead commercial strategy, proactive sales, and local market activation across Hyatt Studios hotels, partnering with centralized sales, revenue management, marketing, and field teams to maximize portfolio revenue and performance.

You will identify high-value opportunities, guide account prioritization, and develop strategies that align with Hyatt’s purpose and growth.

Qualifications

• Proven experience as a sales leader within the hospitality industry, preferably with Select Service hotels.
• Experience partnering with Revenue Management, Sales, Marketing, hotel leadership, ownership, and other commercial stakeholders to drive financial performance.
• Demonstrated ability to translate market intelligence, hotel performance, revenue insights, and business objectives into actionable commercial and sales plans.
• Experience with Hyatt systems and commercial tools, including Envision, TravelClick, STR, or similar platforms.
• Experience opening, launching, or stabilizing new-build or newly converted hotels.

Responsibilities

• Lead commercial strategy and local market activation for Hyatt Studios hotels.
• Drive proactive sales, high-value account relationships, and target account prioritization.
• Collaborate with hotel teams and global Commercial Services to optimize performance and revenue.
• Oversee accounts, pipeline development, and performance reviews to inform strategic priorities.
• Monitor KPIs such as revenue contribution, market share, and pace; adjust plans accordingly.
• Travel periodically to support launches and market activations, generally up to once per month.

Skills

Sales leadership

Account development

Pricing strategy

Market activation

Collaboration

Communication

Negotiation

Strategic thinking

Analytical skills

Tools

Envision

TravelClick

STR

Microsoft Office

Job description

Organization- Hyatt Corporate Office

Summary

The Opportunity

Hyatt Hotels Corporation is seeking an experienced Commercial Leader to join our Central Services team. This role will lead commercial strategy, proactive sales, and local market activation across a portfolio of Hyatt Studios hotels. Working closely with centralized sales, revenue management, marketing, hotel teams, and the broader Commercial Services organization, the Senior Manager will identify high-value business opportunities, strengthen sales pipelines, guide account and market prioritization, and develop strategies that support portfolio-wide revenue and performance goals. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Studios Commercial Lead – Senior Manager role is ideal for an experienced hospitality sales leader with a strong background in Essentials brands, including Hyatt Place and Hyatt House, and a demonstrated ability to lead people, influence hotel performance, and develop commercial strategies across a portfolio of properties. This position owns the commercial strategy and local market activation for Hyatt Studios hotels, with primary responsibility for proactive sales strategy, high-value account relationships, target account prioritization, pricing direction, and overall commercial performance.

The Senior Manager will evaluate market dynamics, hotel performance, business mix, competitive positioning, and revenue opportunities to establish strategic priorities for each hotel. The role will lead account selection, relationship strategy, local market outreach, and proactive sales planning while ensuring alignment between commercial strategy, revenue management, sales execution, performance reporting, and field marketing.

In partnership with hotel ownership, hotel leadership, Sales Specialists, Revenue Specialists, Performance Hub teams, and Field Marketing, the Commercial Lead will guide the launch, ramp-up, and stabilization of Studios hotels. The Senior Manager will monitor performance, provide commercial recommendations, oversee digital and local market activation, and maintain accountability for results. This role will also lead commercial reviews, support high-value account development, and ensure that proactive sales remains a strategic priority across the portfolio.

The position requires periodic travel to support hotel launches, market activation, commercial reviews, and stakeholder engagement, generally no more than once per month.

Qualifications

Experience Required

• Proven experience as a sales leader within the hospitality industry, preferably with Select Service hotels.
• Previous Hyatt experience, including familiarity with Hyatt commercial practices, systems, processes, and brand standards.
• Demonstrated success leading people, developing talent, setting performance expectations, and driving accountability across sales or commercial teams.
• Experience developing and executing commercial strategies across multiple hotels, a portfolio of properties, or geographically dispersed markets.
• Proven ability to lead proactive sales strategy, including target account selection, prioritization, prospecting direction, relationship development, and local market activation.
• Strong understanding of Group and Business Transient sales, including account development, negotiation, contracting, pipeline management, and business mix optimization.
• Working knowledge of Revenue Management concepts, including STR reporting, market share index, competitive positioning, demand analysis, pricing methodology, rate strategy, rate parity, and revenue optimization.
• Demonstrated ability to translate market intelligence, hotel performance, revenue insights, and business objectives into actionable commercial and sales plans.
• Experience partnering with Revenue Management, Sales, Marketing, hotel leadership, ownership, and other commercial stakeholders to drive financial performance.
• Ability to evaluate account production, market trends, pace, demand, pricing, and historical performance to inform commercial priorities and recommendations.
• Experience leading commercial reviews and presenting strategic recommendations, performance insights, and business updates to senior leadership and hotel stakeholders.
• Demonstrated ability to establish and maintain relationships with high‑value accounts, corporate partners, third‑party organizations, and local market stakeholders.
• Experience overseeing Envision activity, sales pipeline development, lead generation, account prioritization, and performance tracking.
• Proven ability to monitor and evaluate KPIs such as revenue contribution, account production, market share, conversion, pace, pipeline activity, average daily rate, and business mix.
• Strong organizational and time management skills with the ability to manage multiple hotels, priorities, stakeholders, and deadlines.
• Excellent verbal and written communication, presentation, negotiation, and influencing skills.
• Ability to operate effectively in a centralized commercial model while maintaining clear ownership of strategy, execution, and results.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook.
• Willingness and ability to travel periodically.

Experience Preferred

• Minimum 5 years experience in hotels
• Previous Hyatt Selling experience.
• Experience opening, launching, or stabilizing new‑build or newly converted hotels.
• Experience supporting hotel lifecycle planning, including launch and ramp‑up strategies followed by stabilized operations.
• Experience with Hyatt systems and commercial tools, including Envision, TravelClick, STR, or similar platforms.

Position Responsibilities

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Salary

The salary range for this position is $105,000-$125,000. This position is also eligible to earn incentive awards, an annual bonus, monthly or quarterly incentives, etc. The final pay rate/salary offered to the successful candidate will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.