Director Commercial Process Consulting

BCD Travel; United States; Remote; USD 92,000 - 110,000; Full time

Job summary

An established industry player is seeking a Director of Commercial Process Consulting to enhance operational efficiency and drive impactful projects. This role involves leading initiatives across various departments, ensuring alignment with business goals while managing client relationships. The ideal candidate will possess strong travel industry experience, excellent communication skills, and a knack for process improvement. Join a dynamic and flexible work environment that values diversity and offers generous benefits, including remote work options and professional development opportunities. If you're ready to make a difference in the travel management sector, this is your chance!

Benefits

Flexible working hours

Work-from-home opportunities

Generous vacation days

Compensation package for wellbeing

Travel industry perks and discounts

Inclusive work environment

Qualifications

• Strong background in Travel Industry and TMC Operations.
• Professional proficiency in Spanish preferred.

Responsibilities

• Analyze and propose improvements in organizational structure and efficiency.
• Lead project teams to implement changes and measure process effectiveness.

Skills

Travel Industry experience

TMC Operations

Global Account Management

Spanish proficiency

MS Office Suite

Interpersonal skills

Process improvement

Communication skills

Tools

Concur

MS Project

Job description

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Director Commercial Process Consulting

Date: Apr 18, 2025

Location:

US, Virtual, NOAM

We work with some of the biggest names in the Media & Entertainment Industry. Do you have what it takes? Travel Beyond Limits and audition today!

Director Commercial Process Consulting (Remote)

Full-time, United States - Eastern Time Zone, and in particular Northeast Strongly Preferred

The Director Commercial Process Consulting is responsible for providing account management process alignment among the commercial groups to deliver on business initiatives and customer commitments.

Responsibilities include analyzing and proposing ways to improve our organization’s structure, efficiency, or profit as a leader or member of a project team.

Typical projects may include (but are not limited to):

• Technology development and implementation
• Major process changes
• New business implementations
• Unique client requirements design and implementation

This position will act as the liaison to the assigned project on behalf of the account, region, or division and be accountable for the overall project performance results.

As a Director Commercial Process Consulting, you will

• Define and implement best practices across Operations, Account Management, Technology, and Financial areas as related to specific projects
• Lead or support various process improvement initiatives and other special projects designed to improve business effectiveness
• Assemble and lead project teams to implement changes/projects
• Provide internal/external customers with insights based on business research and analysis
• Manage client recovery efforts by understanding the requirements, and gaps, and pulling in the necessary people to resolve the issues quickly and to the customers’ expectations
• Effectively measure pre and post-process reengineering to ensure the most effective process has been implemented

About you

• Strong Travel Industry experience to include a background in TMC Operations and Global Account Management and integration with Sales
• Professional working proficiency in Spanish preferred
• A solid understanding of Concur
• Demonstrated competency in MS Office, Word, PowerPoint, Excel - Access, MS Project a plus
• Strong interpersonal skills with the ability to lead a team of non-direct reports
• Ability to apply technology as an enabler to process improvement
• Capable of identifying customer needs – listening to information, asking probing questions, applying knowledge, crafting solutions
• Excellent oral and written communication skills in English

About us

We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice!

About BCD Travel
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director Commercial Process Consulting is between $92,000 and $110,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].