Director, Commercial Operations

GLG; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

GLG seeks a Director of Commercial Operations to lead revenue operations for its professional services and corporate revenue engine. You will report to the Global Head of Commercial Operations and apply rigorous processes and strategic insights to improve productivity and client-facing performance.

The role focuses on forecasting, territory design, and driving a world-class sales methodology across the corporate segment.

Responsibilities

• Strategic Insights: Transform raw commercial data into strategic intelligence— from prospecting through service and renewal. Surface trends, gaps, and growth signals that sales and service teams and senior leadership can act on.
• Pipeline Review & Forecasting: Lead rigorous pipeline reviews that go beyond status updates — diagnosing deal health, identifying risk, and ensuring forecast accuracy. Build a forecasting discipline that gives senior leadership genuine confidence in revenue projections and enables proactive course-correction. Lead the development of CRM dashboards to support decision-making
• Business Development Support: Partner with Sales leadership to shape top-of-funnel strategies and reporting that connects early-stage activity to downstream revenue outcomes.
• Account Planning Support: Drive quarterly account planning as a strategic exercise, not an administrative one. Ensure plans reflect real revenue ambition, are grounded in data, and create clear accountability for growth within each account.
• Territory Design & Management: Design and govern territory structures that maximize revenue coverage and growth potential. Apply revenue operations thinking to balance territories strategically — not just administratively — and continuously refine based on market dynamics and performance data.

Job description

Position Overview

The Director of Commercial Operations is a senior strategic role at the leadership table of GLG's Professional Services & Corporate revenue engine, reporting to the Global Head of Commercial Operations. This is a high-impact individual contributor role:The successful candidate will bring deep, proven revenue operations expertise and will translate it into rigorous processes and strategic insights that directly improve the productivity and efficiency of our client-facing professionals. They will drive the deployment of a world-class sales methodology within our corporate business. This leader will deliver insights across the full client lifecycle, from initial sales engagement through ongoing service delivery- including,how we design and govern territories, how we forecast and convert pipeline, how we equip frontline sales and service teams to do their best work, and how we define the operational rhythms that drive consistent revenue growth. They will collaborate with peers to shape the "GLG way" for commercial and service excellence. In other words, this is a role with genuine scope to shape how GLG operates commercially for years to come.

Key Responsibilities

Revenue Operations

• Strategic Insights: Transform raw commercial data into strategic intelligence— from prospecting through service and renewal. Surface trends, gaps, and growth signals that sales and service teams and senior leadership can act on. Build the analytical frameworks that underpin smarter resource allocation, account prioritization, and revenue and retention planning.

• Pipeline Review & Forecasting: Lead rigorous pipeline reviews that go beyond status updates — diagnosing deal health, identifying risk, and ensuring forecast accuracy. Build a forecasting discipline that gives senior leadership genuine confidence in revenue projections and enables proactive course-correction. Lead the development of CRM dashboards to support decision-making

• Business Development Support: Partner with Sales leadership to shape top-of-funnel strategies and reporting that connects early-stage activity to downstream revenue outcomes.

• Account Planning Support: Drive quarterly account planning as a strategic exercise, not an administrative one. Ensure plans reflect real revenue ambition, are grounded in data, and create clear accountability for growth within each account.

• Territory Design & Management: Design and govern territory structures that maximize revenue coverage and growth potential. Apply revenue operations thinking to balance territories strategically — not just administratively — and continuously refine based on market dynamics and performance data.

Strategic & Operational Leadership

• Implement World-class Sales Methodology: Deploy a world class sales methodology – by managing a limited pilot through 2026 to identify requirements for global deployment in 2027 within the corporate segment.

• Transformation Initiatives: Spearhead one or more Centers of Excellence across the Commercial organization, establishing the frameworks, standards, and best practices that define how GLG's commercial teams operate at their best. Lead the adoption of AI-powered tools and processes where they can measurably improve commercial performance. Serve as the connective tissue between GTM strategy and operational execution across regions and business segments.