Director, Commercial Operations

Assertio; Lake Forest (IL); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading company in the pharmaceutical industry is seeking a Director of Commercial Operations to oversee and enhance commercial support functions across various therapeutic areas. This role involves managing field sales processes, incentive compensation, and CRM operations while collaborating with cross-functional teams. The ideal candidate will possess a strong background in commercial operations, excellent analytical skills, and the ability to drive process improvements in a fast-paced environment.

Qualifications

• Minimum 10 years of pharmaceutical industry experience in Commercial Operations.
• Experience with field sales operations including incentive compensation and CRM.

Responsibilities

• Design and manage incentive compensation plans aligned with commercial strategies.
• Oversee CRM operations and field data quality.
• Drive process improvement initiatives across Commercial Operations.

Skills

Analytical

Problem-Solving

Project Management

Communication

Interpersonal

Education

Bachelor’s degree

MBA

MS

Tools

Microsoft Office Suite

SQL

Power BI

Veeva CRM

Job description

Job Summary

The Director, Commercial Operations will lead the development and execution of commercial support functions for Assertio, focused on Oncology, Neurology, Pain and Inflammation. This individual will oversee field sales operations processes including incentive compensation, territory alignment, targeting, CRM, and commercial reporting.

ESSENTIAL JOB FUNCTIONS

• Design and manage incentive compensation plans that align with commercial strategies
• Lead territory alignment and targeting activities for field sales teams
• Oversee CRM operations and field data quality (e.g., Veeva CRM)
• Develop commercial reporting and dashboards using SQL, Excel, and Power BI
• Collaborate with cross-functional teams including Marketing, Market Access, and Finance
• Drive process improvement initiatives across Commercial Operations
• Contribute to business planning and forecasting through data-driven insights
• Support government pricing and GPO contracting operations
  
  
  

EDUCATION and EXPERIENCE

• Bachelor’s degree required; focus in Science, Math, or Engineering preferred
• Minimum 10 years of pharmaceutical industry experience in Commercial Operations or similar functions
• Experience with field sales operations including incentive compensation, CRM, and reporting
• Advanced degree (MBA, MS) preferred
• Experience with buy-and-bill, government pricing, and GPO contracting is highly preferred
  
  
  

SKILLS and ABILITIES

• Proficient in Microsoft Office Suite, SQL, Power BI, and Veeva CRM or demonstrated ability with similar technologies
• Strong analytical and problem-solving capabilities
• Strategic process optimization skills
• Excellent project management and organizational skills
• Ability to work effectively in a fully remote, fast-paced environment
• Strong communication and interpersonal skills for cross-functional collaboration
  
  
  

PHYSICAL/MENTAL DEMANDS

• Ability to travel 10%
• Sitting 80%; walking / standing 20%
• Physically transporting items weighing less than 15 pounds from one location to another
• Able to see and read PC screens; detect color coding, read fine print, and/or normal type size print
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints
• Ability to organize and prioritize work schedules of others on long-term basis
• Ability to make decisions which have significant impact on the department’s credibility, operations, and services
• Ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact, etc., and/or to make presentations outside the immediate work area
• Ability to compute, analyze, and interpret numerical data for reporting purposes