Director, Commercial Loan Servicing & Strategy

Socket.dev; Wayne (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

Socket.dev seeks an experienced executive to provide strategic leadership over a commercial loan servicing portfolio. You will drive operational excellence, manage compliance, and lead risk mitigation while partnering with senior leadership on growth initiatives.

You will mentor managers and shape a high-performance culture, oversee KPIs and reporting, and collaborate across business, technology, and operations to implement improvements and system upgrades.

Qualifications

• Bachelor’s degree required in business or finance; Master’s preferred.
• 7+ years in commercial loan operations, servicing, and loan documentation with strong management.
• Experience with regulatory compliance and internal controls is essential.
• Proven ability to lead teams and drive cross-functional initiatives.

Responsibilities

• Provide strategic leadership and oversight of the commercial loan servicing portfolio, ensuring operational excellence, regulatory compliance, risk management, and superior client service.
• Partner with executive and senior leadership to develop and execute business strategies, operational priorities, and growth initiatives.
• Lead, mentor, and develop managers and team members to foster a high-performance culture.
• Establish and monitor KPIs, operational metrics, and management reporting to drive performance.
• Collaborate with business, technology, and operations to implement process improvements and system enhancements.
• Ensure adherence to bank policies, regulatory requirements, and internal controls during audits and examinations.
• Identify and mitigate operational, regulatory, and reputational risks with ERM and stakeholders.
• Oversee third-party vendor relationships, contract administration, risk oversight, and service delivery.
• Direct collateral management and loan documentation functions, ensuring regulatory compliance.
• Lead portfolio acquisitions, integrations, servicing conversions, and complex loan issue resolutions with stakeholders.

Skills

Change management

Leadership

Commercial loan operations

Loan documentation

Syndications & SWAP

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Education

Bachelor's degree in Business Administration or Finance

Master's degree in Business Administration or Finance

Tools

IBS

nCino

Job description

Socket.dev seeks an experienced executive to provide strategic leadership over a commercial loan servicing portfolio. You will drive operational excellence, manage compliance, and lead risk mitigation while partnering with senior leadership on growth initiatives.

You will mentor managers and shape a high-performance culture, oversee KPIs and reporting, and collaborate across business, technology, and operations to implement improvements and system upgrades.