Director, Commerce Support & AI Transformation - Remote

GoDaddy Inc.; Northern (KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

GoDaddy Inc. seeks a strategic leader to oversee Commerce Support, establishing activation, retention, and growth strategies across the merchant lifecycle.

The role will drive AI-enabled experiences and automation to improve scalability while coordinating with Product, Engineering, Sales, Risk, and GTM teams. Strong emphasis on data-driven decision making and operating as a profit center.

Qualifications

• 8+ years of leadership experience in customer support, customer success, payments, commerce, fintech, or related fields.
• 8+ years experience in payments and SMB commerce, including payment processing and customer-focused commerce solutions.
• Proven ability to drive customer outcomes across activation, adoption, retention, and growth initiatives.
• Experience implementing AI, automation, digital support, and service modernization in complex organizations.

Responsibilities

• Define & Drive Business Strategy for merchant activation, adoption, retention, and growth.
• Drive AI-powered support transformation, automation, and self-service initiatives.
• Deliver merchant outcomes across onboarding, activation, retention, and expansion.
• Own service delivery, workforce planning, and continuous improvement for scalable operations.

Skills

Leadership

Payments

Commerce

AI & Automation

Job description

GoDaddy Inc. seeks a strategic leader to oversee Commerce Support, establishing activation, retention, and growth strategies across the merchant lifecycle.

The role will drive AI-enabled experiences and automation to improve scalability while coordinating with Product, Engineering, Sales, Risk, and GTM teams. Strong emphasis on data-driven decision making and operating as a profit center.