Director, Clinical Technology Operations

Empath Health; United States; Remote; USD 160,000 - 260,000; Full time

Job summary

Empath Health, a not-for-profit healthcare organization, seeks a Director, Clinical Technology Operations to provide strategic leadership for the EMR and clinical applications portfolio.

The role focuses on governance, implementation, optimization, and ongoing support across Hospice, Home Health, and related service lines, partnering with executive leaders to drive standardization, adoption, and operational efficiency.

Qualifications

• Bachelor’s degree in Healthcare Administration or related field.
• 5+ years of management experience leading application support, implementation, optimization, or clinical technology teams.
• Experience with EMR implementations and enterprise technology initiatives.
• Strong knowledge of Hospice and Home Health workflows, regulations, and operations.
• Experience with change management and workflow standardization.

Responsibilities

• Provide strategic leadership and governance for EMR and clinical applications across the enterprise.
• Oversee enterprise clinical technology projects delivering on time, within scope, and aligned with goals.
• Lead implementation and optimization of clinical applications across Hospice, Home Health, and other service lines.
• Partner with clinical, operational, financial, compliance, and executive leaders to improve patient care and workflow.
• Develop high-performing teams through coaching, mentorship, performance management and development.
• Promote standardized workflows, change management strategies, and data-informed decisions across platforms.
• Manage vendor relationships and application performance to maximize value.

Skills

Strategic leadership

EMR governance

Project management

Stakeholder engagement

Change management

Education

Bachelor's degree in Healthcare Administration

Tools

Homecare Homebase

eClinicalWorks

Job description

Empath Health is seeking an experienced and compassionate Director, Clinical Technology Operations, to provide strategic leadership for the organization’s clinical technology portfolio, including EMR and related clinical systems. This role is responsible for the vision, governance, implementation, optimization, and ongoing support of clinical applications across the enterprise. The Director will partner closely with executive, clinical, operational, and financial leaders to drive standardization, improve user adoption, enhance operational efficiency, and ensure technology solutions support Empath’s mission and long‑term strategic goals.

Location: Remote

What you’ll Do

• Provide strategic leadership and governance for Empath Health’s EMR and clinical applications, ensuring alignment with organizational goals, regulatory requirements, and industry best practices.
• Provide leadership and oversight for enterprise clinical technology projects, ensuring successful delivery of initiatives on time, within scope, and in alignment with organizational objectives.
• Lead the implementation, optimization, support, and continuous improvement of clinical applications across Hospice, Home Health, and other service lines to drive standardization and operational excellence.
• Partner with clinical, operational, financial, compliance, and executive leaders to identify and deliver technology solutions that improve patient care, workflow efficiency, user experience, and business outcomes.
• Lead and develop high-performing teams through effective coaching, mentorship, performance management, and professional development while fostering a culture of accountability, collaboration, and excellence.
• Drive the adoption of best practices, standardized workflows, change management strategies, and data-informed decision‑making across all clinical technology platforms.
• Manage vendor relationships and application performance to maximize value and organizational effectiveness.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry‑Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission‑driven team dedicated to kindness, compassion, and Full Life Care for All.

What You’ll Need

• Bachelor’s degree in Healthcare Administration, Information Systems, or a related field preferred.
• Previous Hospice experience is required. Home Health is strongly preferred.
• 5+ years of management experience leading application support, implementation, optimization, or clinical technology teams.
• Candidates must have experience using Homecare Homebase. Experience with eClinicalWorks is highly preferred.
• Strong knowledge of Hospice and Home Health clinical workflows, operations, and regulatory requirements.
• Proven experience leading EMR implementations, system enhancements, and enterprise technology initiatives.
• Demonstrated success managing complex initiatives and cross‑functional teams.
• Experience with change management, workflow standardization, and process improvement.
• Strong leadership, communication, project management, and stakeholder relationship skills.

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person—body, mind, and spirit with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is Empath Health’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health’s online employment application, please contact [e-mail].

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